Patient Pathway Administrator -Spinal Surgery

• To be a designated point of contact for the Consultants and clinic teams, alongside another Patient Pathway Administrators for the Spinal Surgery Team.

• To work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, intervening where necessary to expedite appointments / surgery to avoid breaches.
• Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6 week diagnostic pathway and 18 week RTT pathway
• To have an overview of all workflows in the admin team and to be responsible for proving an excellent cohesive service to both patients and colleagues.
• To work closely with each member of the admin team to understand their role and support them.
• To cover in times of leave and sick to ensure service continuity.
• To escalate potential issues to the Line Manager and or Service Manager.

• To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, where possible, that the callers needs are met or they are transferred to the most appropriate person.
• Ensure Electronic Patient Records (EPR) and other patient databases are up to date and accurate, with relevant correspondence attached and clinic outcomes recorded.
• To manage all correspondence, and to ensure that urgent matters are dealt with properly.

• To provide administration service for our outpatient clinics and theatre bookings and to ensure that under or over-booking issues are proactively dealt with.
• To ensure appointments and surgeries are scheduled for each patient to ensure service maintains effective clinic and elective activity throughout the year. Highlighting to the Line Manager and/or the Clinical Team and/or Service Manager when clinics and or surgeries need to be cancelled or closed, ensuring patients are informed of changes and new appointments provided.
• Maintain databases, extract data from EPR and run reports for sharing with the wider team, as and when required

Essential

• Good standard of Education with a minimum of 5 C grade GCSE's (including English Language and Maths)

Desirable

• EPR trained (Training available)

Essential

• Proven experience within an administrative role
• Experience of working with the general public
• Experience of dealing with stressed/upset individuals in an empathetic manner

Desirable

• Previous NHS experience

Essential

• Knowledge of RTT 18 week pathways