Head of Operational Support

• - Provide high-level operational, programme management and business support across the COO portfolio.
• Coordinate and oversee complex programmes, improvement initiatives and recovery plans.
• Support the delivery of operational performance targets, annual planning requirements and strategic objectives.
• Prepare high-quality reports, briefings, presentations and business cases for Executive and Board-level audiences.
• Work across operational divisions and corporate teams to drive collaboration, accountability and delivery.
• Analyse complex performance information and provide insightful recommendations to support decision-making.
• Build strong relationships with clinical, operational and corporate leaders across the Trust and wider health and care system.
• Identify risks, resolve challenges and maintain momentum across multiple workstreams and priorities.

Essential

• Educated to Master's level in a relevant discipline or equivalent senior NHS management experience
• Evidence of continuing professional development

Desirable

• Programme/project management qualification, e.g. PRINCE2, MSP or APM, or equivalent experience

Essential

• Significant senior management experience within the NHS or a comparable complex organisation
• Experience supporting Executive Directors or senior leadership teams in delivering organisational priorities
• Experience coordinating complex programmes, projects or workstreams involving multiple stakeholders
• Experience of operational performance management, governance and assurance processes
• Experience producing high-quality reports, briefings, business cases and presentations for senior audiences
• Experience analysing and interpreting complex data to support decision-making

Desirable

• Experience working across organisational boundaries within an Integrated Care System
• Experience supporting service improvement, productivity or operational recovery programmes
• Experience of line management and staff development