Emergency Call Taker - Otterbourne
South Central Ambulance Service NHS Foundation Trust
Winchester, SO21 2RU
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
6 September 2026
5 days left
Job description
Emergency Call Taker - Make a Difference When It Matters Most A child is trapped beneath a fallen tree.Someone suddenly collapses and stops breathing....
This role is based on-site and does not support remote working. You will need to work from our Emergency Operations Centre in Otterbourne, Hampshire.
- Based is Southern House HQ - Otterbourne
- Must be 18+
- Right to work in the UK (no visa sponsorship available)
- Training courses available from October 2026 onwards
If you're ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we'd love to hear from you!
You don't need medical experience -- just
- Compassion
- Confidence
- Clear communication
- Resilience (requires resilience and emotional awareness throughout the shift)
- A genuine desire to help others
Please do review the job description and person specification for full details and requirements for the role.
We provide a comprehensive training programme designed to support you every step of the way.
Your Training Journey
- First 4 weeks: Classroom training, MonFri, 08:0016:00
- Next steps: - 10 one-to-one coaching shifts.
- 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
- Final sign-off observation with Education Team.
These will be full-time hours, and attendance is mandatory throughout the programme.
Ready to make a difference?
Join a team that saves lives, supports communities, and values every single person who walks through the door.
The Application Journey
- Online Application tell us why youre a great fit
- Online Assessments listening, problem-solving & critical thinking
- Interview your chance to shine
Apply now your future with NHS Emergency Call Taker starts here.
If you have any queries relating to disability and the role or recruitment process, get in touch at: EOC.recruitment@scas.nhs.uk
Please note original qualification certificates to meet the person specification for this role will be required, if you dont have copies of these, you will need to request replacement certificates by visiting: gov.uk/replacement-exam-certificate.
Why You'll Love Working with Us
Starting at £13.17 per hour, plus generous NHS pay enhancements:
- +35% uplift(up to £17.78/hr):Saturdays & weekday nights
- +69% uplift(up to £22.26/hr):Sundays & bank holidays
And of course -- the full package ofNHS benefits, including:
- 27-33 days annual leave (pro rata)
- NHS pension
- Huge national discounts (retail, travel, leisure, tech & more)
- Free parking
- Employee Assistance Programme
- Full-time & part-time shifts available
This is your chance to build an NHS career with real progression and stability.
Flexible working requests will be considered in line with business requirements.
Qualifications & Training
Essential
- GuidanceScore Good standard of education (i.e 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience
Knowledge & Experience
Essential
- Experience of working in a customer focused environment
- Experience of using a computerised system
Desirable
- Geographical knowledge of the Operational area
- Experience of working in a call centre
- Experience of working rotating shifts
- Previous NHS experience
- Previous experience of patient care
Skills & Aptitudes
Essential
- Attention to detail and accurate data entry skills.
- Ability to use communication and computerised systems.
Desirable
- Map reading.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
1 September 2026
Last checked
1 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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