Care Coordinator (Wakefield North PCN)

• identify and work with a cohort of patients to support their personalised care requirements
• consult with patients and family members to bring together all of their identified care needs into a single personalised care and support plan
• engage with patients living in care homes
• support housebound patients
• support patients with long-term conditions and/or work alongside primary care colleagues
• make contact with patients diagnosed with cancer to undertake cancer reviews, and support the cancer screening programme
• identify patients, and support GP practices, with non-medical interventions with referrals to external agencies/partners
• support patients living with Dementia and their carers
• perform health checks on patients that are aged 75 and over
• support patients who are on the Learning Disability Register
• support patients who are informal carers
• work with the pharmacy team to undertake frailty reviews with patients who are housebound

Essential

• GCSE Grade c (4) or above in English and Maths, or equivalent

Desirable

• Experience of working in a support role either in the health and social care sector or within a customer focused based organisation
• Evidence of undertaking the relevant care coordinator training and/or the care certificate
• NVQ Level 3, Advanced Level or equivalent qualifications

Essential

• Experience of working in a multi-disciplinary team
• Experience of clearly communicating with a range of stakeholders, with excellent writing skills
• Experience of working under pressure and managing varying workloads and changing demands
• Excellent verbal and written communication skills
• Excellent interpersonal skills and customer service
• Can treat patients with respect, empathy and compassion
• Enthusiasm and commitment to achieving better outcomes for patients
• Ability to organise oneself and others affectively
• Can work on own initiative and prioritise workload
• Ability to recognise own limitations in the context of the role and seek advice and assistance
• Ability to travel across the PCN locality on a regular basis, including to visit people in their own homes, with a full UK driving license and access to a car

Desirable

• Previous knowledge of working in the NHS or primary care or a similar health and social care setting
• Evidence of working in/with care homes
• Experience of working in a Primary Care environment
• Use of SystmOne

Essential

• Recognises when the limits of own competence are exceeded and is able to identify how and from whom to seek support.
• Listens proactively and collaborates with colleagues and wider teams and is able to share learning from their experiences
• Acts with integrity and professionalism at all times and is conscientious and committed to provide a high-quality service.
• Is compassionate, adaptable and self-motivated
• Is able to work as part of a multi-disciplinary team, and plan and organise along with working under pressure