Call Handler - Community Referral Hub
Wye Valley NHS Trust
Herefordshire, HR4 0DG
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
9 September 2026
8 days left
Job description
We encourage early application as we reserve the right to close this post once sufficient candidates have applied. We have an exciting opportunity tha...
The post holder will receive and process referrals for the Community Referral Hub (CRH) via a call handling system, effectively communicate with a wide range of healthcare professionals and outside callers including members of the public. The post holder will support the admin team in additional administrative duties to assist in the routine functioning of the service by processing onwards referrals to various community or council services.
To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.
More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.
Education & Qualifications
Essential
- English and Maths GCSE or Equivalent/ Equivalent Experience
Desirable
- Customer service training
Skills, Knowledge & Abilities
Essential
- Excellent IT and keyboard skills
- Effective verbal and written communication skills
- Good questioning and information gathering skills
- Good telephone manner and customer care skills
Experience
Desirable
- Previous experience of working with the public sector
- Previous clerical inputting, filing, data experience including data retrieval and photocopying
- To be familiar with electronic data management systems
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
26 August 2026
Last checked
28 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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