Business Intelligence Analyst
London Ambulance Service NHS Trust
London, SE1 8SD
Salary
£47,951 to £56,863
Contract
Fixed-Term
Hours
Not specified
Closing date
2 September 2026
1 days left
Job description
We are looking for a motivated and experienced IUC Business Intelligence Analyst to join the Integrated Urgent Care Business Intelligence team at Lond...
The post holder will
Produce regular and ad hoc statistical and performance information for operational teams, managers, senior leaders and external stakeholders.
Extract, validate, manipulate and analyse complex data from a range of internal and external systems.
Analyse activity, demand, operational performance, clinical assessment, call handling, staffing, telephony and referral outcome information.
Identify trends, exceptions, risks, areas of good practice, data quality concerns and opportunities for service improvement.
Develop and maintain reports, dashboards, databases, spreadsheets, SQL queries and other business intelligence products using SQL Server, Power BI, Excel and related analytical systems.
Present complex information clearly using charts, tables, graphs, maps, written summaries and presentations.
Provide advice and support to managers and other users in the interpretation and use of performance information.
Make recommendations based on detailed analysis to support operational decision-making and service improvement.
Work with internal and external stakeholders to understand their information requirements and deliver accurate, timely and fit-for-purpose outputs.
Continually review reporting requirements and adapt information provision in response to changing operational, organisational and national priorities.
Contribute to the development, testing and improvement of business intelligence systems, databases, spreadsheets and reporting processes.
The IUC Business Intelligence Analyst will provide high-quality business intelligence, performance reporting and analytical support for Integrated Urgent Care and NHS 111 services.
Working as part of the IUC Business Intelligence team, the post holder will support the production, development and interpretation of information used by operational teams, managers, senior leaders and external stakeholders.
The role will involve extracting, validating, manipulating and analysing complex and varied datasets from a range of internal and external sources. This will include information relating to activity, demand, operational performance, clinical assessment, call handling, staffing, telephony and referral outcomes.
The post holder will use their analytical knowledge and business intelligence expertise to identify trends, exceptions, problems, risks, areas of good practice and areas of concern. They will investigate issues, solve problems and make evidence-based recommendations to support operational performance, service improvement and strategic decision-making.
The successful candidate will develop and maintain business intelligence reports, dashboards, databases, spreadsheets and other analytical products using SQL Server, Power BI, Excel and related systems. They will create and maintain complex SQL queries, support the development of user-friendly reporting products and contribute to the continuous improvement of information gathering, reporting processes and business intelligence systems.
The post holder will present complex information in a clear and accessible way using charts, tables, graphs, maps, written reports and presentations. They will provide advice and support to managers and other users in the interpretation and analysis of information, particularly where data may be complex, conflicting, sensitive or does not support initial assumptions or expectations.
The role requires close working with operational services, clinical teams, senior managers, other Business Intelligence teams and external stakeholders. The post holder will work with these groups to understand their information requirements and ensure reporting outputs are accurate, timely and fit for purpose.
They will continually review information requirements and adapt reporting in response to changes within the department, the wider organisation and the national NHS environment. The post holder will be expected to manage competing priorities, organise their own workload and meet agreed reporting deadlines.
The post holder will contribute to the development, testing and ongoing improvement of information systems, databases, spreadsheets and reporting processes. They may also provide training and support to colleagues in the use and interpretation of information systems, dashboards, reports and statistics.
The role will include contributing to project work and service improvement initiatives, representing Business Intelligence at meetings and working groups and providing detailed analytical information and professional advice.
All duties must be carried out in accordance with Trust policies and relevant legislation, including requirements relating to information governance, confidentiality, data protection, Freedom of Information, safeguarding, equality and diversity, health and safety and risk management.
The post holder will be expected to demonstrate the Trust values of Caring, Respect and Teamwork in all aspects of their work.
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
- Our London- using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Qualifications, Accreditations, Education
Essential
- Graduate level of education or equivalent experience and expertise in business intelligence in a work environment
- GCSE mathematics or equivalent
Experience
Essential
- Experience of producing, analysing and interpreting business intelligence in a work environment, including manipulating data sets, analysing data, presenting findings in appropriate formats and making recommendations
- Experience of working with complex, conflicting and contentious information
- Experience of using, creating and developing databases in SQL Server, in a work environment (including creating complex queries using structured query language to interrogate the data, creating procedures and reports)
- Experience of developing applications in Excel (using formulae, functions, complex calculations and other statistical techniques, plus the use of Visual Basic for Applications to automate spreadsheets)
- Experience in using Data Visualization Tools (Tableau, Power BI and Visual Studio Software)
- General knowledge of computer hardware and software and constant updating of that knowledge
Knowledge and Skills
Essential
- Ability to analyse complex and sometimes conflicting data sets, with a logical approach
- Ability to develop, maintain and adapt databases and spreadsheets for personal use as well as the use of others in a changing environment
- Ability to tailor business intelligence systems to meet users requirements
- Ability to solve problems and make informed recommendations based on detailed data analysis
- Excellent numeracy skills, with the ability to use statistical techniques
- Ability to concentrate when carrying out detailed analysis over sustained periods
- Excellent written and oral communication skills
- Ability to manage/organise own workload and plan work according to changing priorities and deadlines
- High level of personal motivation with the ability to work independently using own initiative, or as part of a team
- Ability to make own decisions on how issues should be resolved and how results are best achieved, implementing those decisions as appropriate
- Ability to promote and deliver a customer focused service
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
20 August 2026
Last checked
21 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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