Ward Clerk Maternity

You will need to have excellent organisational, communication and IT skills, job specific training will be given.

This is a pivotal role which requires someone who is able to work independently and is self-motivated. You will be able to deliver a high standard of customer service and communicate effectively.

The role is full time covering a shift pattern that is worked over 4 days including working 2 nights per week.

Job Purpose

To provide administrative

and clerical support to the clinical

and midwifery staff within maternity

services. To ensure the availability of accurate patient

records and documentation as per Trust policies and procedures.

To liaise with patients, relatives and other members of the public politely and

efficiently, ensuring confidentiality

and security of patient information as per Trust policy and in line with

Information Governance guidance

Key Duties

To provide a reception service, handling initial enquiries, gathering basic information and taking initial action

within defined protocols to assist in resolving any queries

To keep staff informed of admissions and discharges, and to ensure queries from other members of staff and members of the public are dealt with appropriately either

in person or on the telephone.

To receive general telephone calls, recording messages and

responding to initial enquiries, referring the call to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Midwives as directed.

To assist in admitting and discharging patients using manual and computerised systems.

To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request.

To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval.

To arrange transport between departments and to destinations outside the hospital, as required.

To assist with housekeeping duties within ward/department.

To maintain effective communication with ward clerk / clerical team assistant colleagues within the department.

To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role.

Arrange follow

up appointments for patients prior to discharge

Worcestershire Acute Hospitals NHS Trust is a large

acute and specialised hospital trust that provides a range of local acute

services to the residents of Worcestershire and more specialised services to a

larger population in Herefordshire and beyond.

The Trust operates hospital-based services from

three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our

caring staff are recognised as providing good and outstanding patient-centred

care. You could be one of them.

We are committed to recruiting the best people to

work with us. Our values, which we ask all staff to demonstrate, underpin our

everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise

accreditation - this means we are committed to embedding flexible working

within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a

DBS check as part of their employment check will have the cost of this check

(at the current rate) deducted from their salary. Please see link in Supporting

Information section for more details on DBS checks and costs.

Experience

Qualifications

Knowledge and Skills