Urgent Treatment Centre (UTC) Healthcare Assistant/Technician

To work as a team member under

supervision of the Emergency Practitioners within the UTC to provide and maintain an optimum

level of care for our patients.

The services we

provide are constantly developing. The post holder will need a can do

attitude and a willingness to develop their own skills to meet the changing

needs of the department.

This role encompasses a range of duties, which

ultimately will assist in the delivery of a high standard of personalised care

to patients and their relatives/carers.

Below is an outline of some core duties, which

you will be expected to undertake at any time, together with more specific

areas of work. The specific areas can be

grouped into 2 main elements, these being general assistance and clinical.

In undertaking this role, all employees will be

expected to behave at all times in a way that is consistent with and actively

supports the principles listed below.

improve the experience for our patients and our staff. This means that in undertaking this role

the post holder is expected at all times to behave in a way that demonstrates

commitment to the delivery of thoughtful patient care and continuous improvement

as detailed in the table below.

Caring

and helpful

individuals, thoughtful, welcoming

supportive, dont wait to be asked

communicating

Accountable

and reliable

and happy to be measured

contribution of others

and supportive team-working

Safe

and vigilant

environment so patients are

safe

needed to stay safe

Best

use of time & resources

processes,

to find more time to care

waste, investing for patients

Clinically

excellent

outcomes through evidence-led

clinical care

gentle,

see whole person

time

to minimise waiting

Innovation

for patients

to act on patient feedback

led by research and evidence

generation

KEY JOB RESPONSIBILITIES UTC

Technician Job Duties and Key result areas

1 To act as a point of contact for

patients, relatives and carers ensuring they feel welcome in the department,

kept aware of information, offered reassurance and generally dealt with in a

helpful, friendly and courteous manner.

2 To

help in the maintenance of the privacy, dignity and confidentiality of the

patient at all times.

assist with general duties such as taking and relaying telephone messages;

photocopying and scanning documents; emailing fracture clinic requests as

required.

4 To move small items including, clinical supplies,

stationery, specimens and small pieces of equipment as appropriate.

5 To assist in keeping the department tidy i.e. picking up

litter, mopping up small amounts of spillages, in accordance with policies.

6 To report any environmental and equipment faults in

accordance with procedures e.g. dripping taps, faulty light bulbs etc.

7 To maintain an awareness in relation to security in the

department and to report potential problems to the appropriate staff.

8 To comply with Health and Safety Policies as instructed by

Whitstable Medical Practice to include reporting of all accidents and

incidents, summoning help for any emergency etc.

9 To

undertake any other duties as appropriate.

1

To maintain a visible presence in the Department and be

ready to assist with/respond to any request.

2 To transfer patients and relatives/carers, by means of a

wheelchair, to other areas of the practice.

move items of equipment, including stores, as requested.

4 To keep the Department, both clinical and storage areas,

prepared and well stocked at all times.

5 To ensure trolleys/wheelchairs are maintained in good and

safe working order and kept clean.

6 To

check all gas cylinders and change them when necessary.

7 Fill

the hand-held liquid nitrogen if needed

8 Check

vaccine refrigerators daily and record temperature

9 To

ensure that there are sufficient patient information and advice leaflets

Assist with Clinical Aspects of Patient Care

1.

Direct patient care duties will be carried out under the

direction and supervision of trained nursing staff.

2.

To offer reassurance to and remain with vulnerable patients

whilst in the Department.

Whitstable Medical Practice is a forward thinking single Primary Care Network (PCN), GP Practice based across three sites in Whitstable, Kent looking after 45,500 patients.

Feel valued, supported and have the opportunity to shape the future.

Be apart of the only GP practice named in the NHS 10-year Health Plan for its innovation and care.

This is an exciting opportunity to join a progressive and ambitious practice where your ideas, professional development and well-being are genuinely valued.

Support from our experienced clinical teams, including;

Our state-of-the-art buildings provide access to a wide range of services and facilities, including:

Qualifications

Essential: - Minimum Grade C GCSE or equivalent in English Language and Maths.

Desirable: - Healthcare qualification.

Skills and Abilities

Desirable: - Recording of ECGs.; - Taking recordings of vital signs.; - Application of plaster cast, splints, & support bandages.; - Point of care blood testing.

Experience

Essential: - Experience of working as a Health Care Assistant, Nursing Associate or experience within a Healthcare/ health environment.; - Phlebotomy Trained.

Desirable: - Wound Care Trained.; - Knowledge of EMIS.