Urgent Mental Health Helpline Clinician
Kent and Medway Mental Health NHS Trust
Canterbury, CT1 1AZView on map(opens Google Maps in a new tab)
Salary
£39,959 to £48,117
Contract
Permanent
Hours
Not specified
Closing date
29 October 2026
10 days leftJob description
The Urgent Mental Health Helpline offers both an urgent referral management service and a public-facing telephone crisis line for adults (aged 18+) in...
- You will work within the Urgent Mental Health Helpline across a variety of roles within the team.
- These include answering calls from the public and professionals, undertaking triage telephone assessments, providing clinical guidance to Band 3 Call Handlers, coordinating shifts and managing staffing resources to meet service demand.
- Undertake telephone triage assessments
- Answer calls from the public and professionals
- Provide clinical guidance and leadership to Call Handler colleagues
- Rotational coordination of shifts
- Provide supervision to staff members
- Take part and contribute to team meetings
- Lead team huddles
- Contribute to the design of the service through participation in Improvement Projects
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway.
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that's working well together.
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Expeareince / qualifications
Essential: - Professional Qualification in Mental Health Nursing or Occupational Therapy, including registration with the relevant regulatory body
Desirable: - White Belt or Yellow Belt Lean Improvement Methodology
Experience
Essential: - 12 months post registration experience; - Evidence of relevant continuing professional development
Desirable: - Experience of working in a telephony-based service; - Experience of undertaking complex urgent or emergency assessments
Knowledge and Skills
Essential
- An understanding of the NHS and Social Care
- Up to date knowledge of relevant national and local guidance
- Good organisational and time management skills
- Excellent verbal, interpersonal and written communication skills
- Ability to work according to Trust Values at all times, especially in complex and challenging situations
- Clinical skills in undertaking robust mental health needs assessments, including risk and Mental State
- Ability to use IT systems effectively and in a timely way
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
15 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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