Senior Patient Advisor

Open mail and distribute as appropriate and follow protocols for insurance reports, disability reports etc.

Processing the requests from subject request forms submitted by the patients

Able to do EMIS tasks and general tasks given by seniors / Manager / Clinicians

Request repeat prescriptions following practice protocol

Scan hospital and clinic letters and results into patients medical records.

Processing documents from workflow and forwarding to appropriate clinician (Training is provided).

Complete new patient registrations.

Assist with record management for deduction of patient records and preparing new patient records for filling / Amalgamations.

Call & Recall patients for chronic disease management , smear tests, vaccinations as required.

Greeting and receiving patients and visitors in a courteous and helpful manner

Ensure that the reception area is not left unattended at any time

Monitor and maintain the display areas of reception updating information for surgery and other local resources as necessary

Answer the telephone and take messages accurately, passing messages to the appropriate person in a timely manner

Phone hospitals to obtain patients results and follow up appointments.

Deal with routine verbal information, requests from patients and other callers in person and on the telephone

Take the initiative by solving problems or passing them on as appropriate

Book appropriate appointments / triages for patients, either on the telephone or in person, with the doctor and nurse

Keep patients informed of the reason why surgeries are running late when appropriate

Project a positive and professional image of the practice and report any problems as necessary

Handle difficult patients professionally by understanding the practice complaints procedure, explaining this to the patient and passing on the necessary information to the practice manager

Be aware of contacts and relationships with relevant community / local organizations for patients information and provide this information to patients as requested

To be familiar with practice protocols for emergency procedures e.g.: fire, security, clinical and computer, and refer problems on immediately

Receive, check and sign for incoming deliveries for equipment, stationery and vaccines etc.

Receive and deal with specimens from patients promptly, checking details and storing them in fridge ready for collection by courier

Produce posters / Information sheets and laminate, for patients and users of building

At the end of your shift, leave the reception area tidy and ready for your colleagues. Pass information regarding unsolved or urgent problems / Queries to your colleagues or seniors

Log out of computers and telephones on reception, back admin office.

Undertaking any other duties as and when necessary

Maintain supplies of stationery available in reception area.

Accept delivery of vaccines as per practice protocol.

The Barkantine Practice is a dynamic, young, fast-growing healthcare practice near Canary Wharf on the Isle of Dogs, within the vibrant inner-city borough of Tower Hamlets, London. We pride ourselves on delivering exceptional patient care and fostering a warm, supportive environment for our team.

Experience

Qualifications

Essential: - Secondary school education; - Evidence of commitment to on-going personal and professional development

Other

Desirable: - Knowledge of the demographic characteristics that affect health and health care in the inner-city