Therapies Administrator

The post holder will provide a customer focused service for all patients and visitors attending or passing through the Therapy Services Department. The post holder will be responsible for efficient and effective administrative support to the Therapy Services teams including dealing with all phone enquiries, inputting relevant data onto the Epic system and supporting the clinical teams. Patients will be accessing various therapy treatments including Physiotherapy, Occupational Therapy, Dietetics, Speech & Language Therapy, Lymphoedema, Complementary Therapies and Appliances

For further information on this role, please see the attached detailed Job Description and Person Specification The post holder will assess and prioritise competing appointment requests, identify urgent cases based on agreed criteria, and use judgement to resolve scheduling conflicts within established parameters. Ensuring urgent referrals are prioritised and all available appointment slots are fully utilised. To manage clinic cancellations and rescheduling within agreed timescales. To highlight to the Therapy Service Leads any issues with appointment lead times and clinic capacity. To undertake the full range of reception duties for the Therapies outpatient department. This will include assisting patients whilst checking in, out-coming appointments and rebooking appointments with the patient. To answer telephone enquiries in a professional and courteous manner and where possible resolve the callers enquiry, frequently dealing with patients or relatives who may be upset, distressed or frustrated due to delays or illness, requiring resilience and sensitivity. Pass messages to the appropriate team member in a timely manner.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

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