Team Support Admin

The Team Support member will provide a full administrative service having daily liaison with a wide range of staff at all levels. They will have daily contact with service users and their carers who at times may be distressed, angry or posing a threat to themselves. The Team Support will be responsible for ensuring the effectiveness of the office environment for the team.

To provide a comprehensive and efficient administration support to the team including handling correspondence and dealing with telephone enquiries.

Liaison with other directorates, agencies and staff at all levels both internally and externally.

Ensure that all documents and correspondence is dealt with correctly being filed either in paper format or uploaded into the electronic patient record system.

Recording attendance at out-patient appointments by service users on the electronic patient record system.

Process all 48-hour discharge letters to GPs once a service user has been discharged from the service in accordance with Trust policy.

To be responsible for processing and sending out-patient appointment letters once typed and approved with a variety of self-help information when advised to do so.

Open and process incoming and outgoing mail for the team.

Ensure all information is handled in a confidential manner in line with relevant policies.

Responsible for maintaining comprehensive repeat prescription filing system.

Organisation of non-urgent patient transport for service users when requested by care co-ordinator.

Photocopying, faxing and filing as required.

Maintaining stationery supplies and requesting items to be ordered timely by supervisors.

Assist in the induction and training of new staff.

Provision of cover for other members of the administration team.

Any other administrative tasks appropriate for the grade.

The successful applicant will join a friendly, highly skilled, and enthusiastic team comprising of specialist Registered General Nurses and AHPs .

Qualifications

Essential: - NVQ 3 or equivalent; - RSA 3 or equivalent evidenced experience; - GCSE or equivalent at Grade C or above to include English and Maths.

Knowledge/Experience