Team Administrator

• Supporting with the preparation of all documentation, including agendas, circulating papers and minuting meetings
• Typing letters and reports
• To collect and input statistical information as required and ensure that reports where requested are delivered within timescales.
• Making bookings and cancellations e.g. training places, rooms and interpreters.
• Receive, sort and distribute internal and external mail, ensuring that important and sensitive information is brought to an appropriate person's attention in a timely manner.
• Supporting diary management of an individual or individuals (arranging meetings etc)
• Monitoring of an individual or team inbox
• Arranging external meetings / events / conferences including sourcing venues, arranging purchase orders etc
• Provide general non-clinical advice, information and guidance to children and young peoples, parents and other professionals, to deal with all enquiries and communicate effectively on behalf of the Team.
• To deal professionally and promptly with telephone enquiries, taking and processing messages accurately and adhering to relevant policies and procedures.
• Providing cover for other administrative colleagues during staff absence
• Dealing with patient/public enquires about services - liaising with professionals where required and escalate as appropriate.
• Resource ordering and organisation.

Essential

• Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2
• RSA Stage III Word Processing / Text Processing or equivalent
• ECDL/CLAIT IT qualification or equivalent

Desirable

• NVQ/ Level 3 Business administration
• Audio typing experience

Essential

• Relevant experience in administration support role including dealing with telephone enquiries in a timely manner
• Experience of dealing with sensitive/distressing issues
• Previous experience of data input

Desirable

• Experience of using Rio
• Experience of working in a children's service
• Experienced of resource ordering and organisation

Essential

• Experience of being able to prioritise workload in order to meet deadlines
• Demonstrate a high level of communication skills, both written and verbal
• Proficient in the use of Microsoft Office packages e.g. Word, Excel etc.

Desirable

• Evidence of supporting colleagues in an administration environment