Team Administrator - MHST

To provide general administration and secretarial service to all CAMHS Clinicians and Managers within the specific teams.

The post holder will be required to work in a busy and demanding environment and should be able to work without direct supervision and to exercise initiative. The ability to multi-task is also essential.

The post requires the ability to work on own initiative and to liaise effectively with a broad range of professions and to maintain client confidentiality.

To work alongside and to cover, when appropriate, other administration staff across several locations in some instances.

The post-holder is accountable & responsible

For providing a comprehensive administrative service including processing all reports, correspondence & documentation, & related photocopying, scanning, etc.

For receiving & dealing with incoming calls to the service

For efficient collection, input & recording of case management data in line with service requirements

For identifying case management data entry issues & dealing with as appropriate

For assisting the Project Lead / Clinical Lead with preparation of statistical data & reports for analysis

To assist the Admin Lead, to ensure the required data and KPI submission are submitted with all required data & within the required time scale

To work with staff to ensure data is correct & complete in line with service requirements

To provide information reports as required by the Senior Management Team.

T To undertake audits of the administrative systems including data quality checks, office procedures, etc.

Electronic Case Management

To use the electronic case management system to input data accurately & in a timely manner

To train staff to use the electronic case management system effectively

To ensure efficient collection, input & recording of case management data

T To ensure that data & recording requirements are fulfilled information is shared & disseminated in a professional & timely manner

To maintain systems for data & information collection

To undertake the in-putting of activity data on to the appropriate database, & to assist in the collation of statistical information for the purpose of contract & quality monitoring

To troubleshoot problems reported by ELFT users & escalate issues/refer on as appropriate, e.g. to system provider/IT

Communication

To communicate effectively with a wide range of people from different backgrounds. Dealing sensitively and tactfully with clients and their parents/carers in person, or on the telephone.

To take and relay clear messages. This includes handling queries from other professionals and obtaining information to enable these to be dealt with as effectively and speedily as possible.

To deal sensitively with children, young people and their parents/carers who may be distressed. To exercise judgment when dealing with inquiries and resolve patient problems by providing information and advice regarding appointments or the service as appropriate, or by passing on to the appropriate team member.

General

In carrying out the above duties the post holder will:

Work in accordance with the appropriate ELFT policy and procedure at all times.

Work flexibly across operational sites as required

Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision

Seek to improve personal performance, contribution, knowledge & skill

Participate in appraisal, training & supervision processes

Keep up-to-date with developments in services, legislation & practice relevant to the relevant client group

Contribute to maintaining safe systems of work & a safe environment

To participate in activity monitoring & basic audit as required

To liaise with Estates & Facilities regarding facilities used by the service

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Education/ Qualification/ Training

Experience

Knowledge and Skills

Other