Support Worker (Nights)

• Carrying out scheduled observations and welfare checks.
• Responding to residents who require support during the night.
• Monitoring and reporting any changes or concerns relating to residents.
• Following individual support plans, risk assessments and agreed night-time routines.
• Completing accurate records and documentation throughout the shift.
• Supporting with medication where required and in line with your training.
• Responding appropriately to incidents, emergencies or safeguarding concerns.
• Completing agreed household, cleaning and health and safety tasks.
• Ensuring communal areas remain safe, clean and secure.
• Preparing for the morning and providing a clear handover to the incoming day team.
• Remaining awake, alert and available for the full duration of the waking night shift.

• Respond promptly and appropriately when residents require support during the night.
• Provide practical, emotional and personal support where required.
• Support residents with medication in accordance with training, competency and organisational procedures.
• Recognise, record and report changes in residents presentation, behaviour, physical health, mental wellbeing or level of risk.
• Respond appropriately to incidents, emergencies, safeguarding concerns and unexpected situations.
• Maintain clear, accurate and contemporaneous records of observations, support provided, incidents and concerns.
• Read communication records and follow all relevant instructions and updates.
• Complete agreed cleaning, household, security and health and safety tasks.
• Report hazards, defective equipment and unsafe practices promptly.
• Maintain residents privacy, dignity, confidentiality, independence and professional boundaries.
• Provide a clear and accurate handover to the incoming day team.
• Work cooperatively with colleagues, families, advocates and external professionals.
• Attend supervision, staff meetings, mandatory training and development activities as required.
• Remain awake, alert and available throughout the entire waking night shift.

Essential

• Experience of working effectively as part of a team
• Experience of communicating effectively with a range of people
• Experience of dealing with challenging or unexpected situations in a calm and appropriate manner
• Experience of following instructions, procedures or agreed ways of working
• Experience of maintaining accurate written or electronic records
• Experience of working responsibly and using initiative when required

Desirable

• Previous experience of working in health or social care
• Experience of supporting adults with mental health needs
• Experience of working within a supported living or residential care setting
• Previous experience of working waking night shifts
• Experience of supporting with medication
• Experience of responding to incidents, safeguarding concerns or changes in an individual's wellbeing
• Experience of working with support plans and risk assessments

Essential

• Good standard of written and spoken English
• Good standard of numeracy
• Willingness to complete all mandatory training and induction requirements
• Willingness to complete the Care Certificate where required