SPoC Operational Hub Coordinator
East of England Community Health and Care NHS Trust
Norwich, NR2 3TU
Salary
£28,392 to £31,157
Contract
Permanent
Hours
Not specified
Closing date
1 September 2026
1 days left
Job description
Following the recent merger of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust, we are now proud to be par...
As an Operational Hub Coordinator, you will
- Provide day-to-day supervision and support to the SPoC team
- Conduct regular supervisions, feedback sessions and annual PDP reviews
- Support recruitment, induction, training and development of staff
- Monitor call quality, referral quality and performance standards
- Produce audits, reports and performance data
- Assist with rota management and service staffing requirements
- Act as a point of escalation for complex referrals, complaints and operational issues
- Support service improvement initiatives and process development
- Work closely with Clinical Operations Managers, Clinical Leads and community teams across Norfolk
- Help ensure patients receive a safe, responsive and high-quality service every day.
- Provide day-to-day supervision and support to the SPoC team
- Conduct regular supervisions, feedback sessions and annual PDP reviews
- Support recruitment, induction, training and development of staff
- Monitor call quality, referral quality and performance standards
- Produce audits, reports and performance data
- Assist with rota management and service staffing requirements
- Act as a point of escalation for complex referrals, complaints and operational issues
- Support service improvement initiatives and process development
- Work closely with Clinical Operations Managers, Clinical Leads and community teams across Norfolk
- Help ensure patients receive a safe, responsive and high-quality service every day.
Please see full Job Description and Person Specification
East of England Community Health and Care NHS Trust (EECH) was formed through the merger of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust, creating one of the largest providers of community healthcare services in England.
We provide a wide range of community, specialist and children's services, supporting patients and their families to receive high-quality care closer to home. Our staff work across a diverse range of settings, including community hospitals, clinics, patients' homes and administrative support services.
At EECH, our people are at the heart of everything we do. We are committed to creating an inclusive, supportive and compassionate working environment where staff feel valued, respected and empowered to develop their careers. We actively encourage innovation, continuous improvement and collaborative working to ensure we deliver the best possible outcomes for the communities we serve.
The Single Point of Contact (SPoC) is a vital service within the Trust, acting as the gateway to community nursing and therapy services across Norfolk. Our teams support thousands of patients, carers and healthcare professionals each year, ensuring referrals and enquiries are managed efficiently, safely and compassionately.
Qualifications
Essential
- GCSEs Level 4/ Grade C or above in English and Maths, or equivalent
- Higher level of education (e.g. NVQ Level 3 Business Administration or equivalent experience)
Desirable
- RSA II or equivalent typing qualification
Experience
Essential
- Proven ability to demonstrate systematic approach to prioritisation or work and cope under pressure to meet deadlines
- Professional contact with the General Public
- Customer Care experience
- Ability to analyse performance reports
- Ability to take minutes
- Previous NHS experience
- SystmOne experience
Skills, Abilities and Knowledge
Essential
- Comprehensive working knowledge of Microsoft Office
- Excellent verbal and written communication skills
- Supervisory and management skills
- Ability to work to work on own initiative and manage own workload
- Ability to work without direct supervision
- Excellent organisational and problem solving skills
- Excellent attention to detail
- Proven ability to demonstrate systematic approach to prioritisation or work and cope under pressure to meet deadlines
- Keyboard skills
Communication
Essential
- Able to communicate effectively in written and verbal English language
Personal and People Development
Essential
- Enthusiastic and motivated
- Committed to providing the best possible service to patients
- Team Player
- Articulate, calm, polite and well-motivated
- Ability to work on own initiative
- Tact and diplomacy
Other
Essential
- Flexibility to travel to other sites
- Able to make own travel arrangements
- Able to work shift patterns
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
20 August 2026
Last checked
24 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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