Service Manager
Holistic Recruiters
COLCHESTER, CO3 3DA · SOUTHAMPTON, SO40 2RA
Salary
£32,400 to £36,075
Contract
Fixed-Term
Hours
Not specified
Closing date
6 September 2026
6 days left
Job description
The Service Manager provides strategic and operational leadership for a 24-hour NHS-funded Mental Health Recovery House, ensuring the delivery of a sa...
- Provide strategic leadership and management of the Recovery House, ensuring safe, effective service delivery 24/7, 365 days a year.
- Lead the management team, including the Deputy Service Manager, and oversee staff delivering recovery-focused care. Ensure effective assessments, personalised support plans, therapeutic interventions, and activities promoting recovery, independence, and community integration.
- Develop partnerships with NHS commissioners, CRHTTs, Community Mental Health Teams, Primary Care, Social Care, Housing Providers, Police, Ambulance Services, Local Authorities, and voluntary organisations to support referrals, admissions, reviews, and discharges.
- Lead governance and quality assurance, ensuring compliance with contractual, regulatory, safeguarding, GDPR, and Health & Safety requirements.
- Oversee audits, incidents, complaints, risk management, Duty of Candour, and service improvement.
- Monitor performance, using data to improve outcomes and achieve KPIs, including MHSDS reporting.
- Lead workforce planning, recruitment, supervision, performance management, staff development, wellbeing, and succession planning.
- Ensure compliance with mandatory and specialist training.
- Manage budgets, staffing costs, agency usage, expenditure, and financial compliance.
- Drive innovation, service improvement, best practice, and future service mobilisation.
- Participate in the senior management on-call rota.
The Service Manager will lead the day-to-day operation of a Mental Health Recovery House, ensuring the delivery of safe, effective and recovery-focused support for adults experiencing mental health crisis. The post holder will oversee staff, governance, quality, performance, and partnership working, while promoting continuous improvement and ensuring compliance with contractual and regulatory requirements.
Holistic Recruiters Ltd is an NHS commissioned healthcare
provider delivering innovative community-based services that improve outcomes
for individuals whilst reducing unnecessary hospital admissions.
Crowlin Recovery House is a pioneering NHS-funded Mental
Health Recovery House providing a 24-hour, short-term, non-clinical residential
alternative to hospital admission for adults experiencing a mental health
crisis.
The service offers a safe, therapeutic and trauma-informed
environment where individuals can stabilise, recover and safely return home
through personalised recovery planning and partnership working with the Crisis
Resolution Home Treatment Teams (CRHTTs). The Recovery House operates 24 hours
a day, 365 days a year and provides accommodation for up to ten guests.
Company pension.
Annual Leave entitlement
Ongoing professional development.
Leadership and management training.
Employee Assistance Programme.
Career progression opportunities.
Supportive leadership team.
Opportunity to help shape an innovative NHS-funded mental
health service.
A rewarding role making a meaningful difference in the
lives of people experiencing mental health crises.
Casual dress
Company events
Company pension
Health & wellbeing programme
On-site parking
Ability to commute/relocate
Totton SO40 2RA: reliably commute or plan to
relocate before starting work (required)
Qualifications
Essential
- Level 5 Diploma in Leadership for Health & Social Care or equivalent and degree-level education or equivalent management experience.
Desirable
- PMVA Prevention and Management of Violence and Aggression or equivalent conflict management training.
- Management qualification.
Experience
Essential
- Significant management experience within mental health, crisis, recovery, supported living, community, or NHS-commissioned services.
- Experience managing large multidisciplinary teams, budgets, safeguarding, governance, quality assurance, contract performance, partnership working, change management, and service improvement.
- Strong knowledge of the Mental Health Recovery Model, Trauma-Informed Care, Mental Capacity Act, NHS governance, MHSDS, safeguarding, GDPR, Health & Safety, Equality Act, and NHS Standard Contract requirements.
- Excellent leadership, communication, decision-making, analytical, report writing, negotiation, stakeholder management, and performance management skills.
Desirable
- Knowledge of CQC standards, Birdie, electronic care management systems, and NHS digital reporting systems.
- Full UK Driving Licence.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 August 2026
Last checked
25 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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