Service Improvement Lead

• Work with clinical and operational teams to identify, design and implement service improvements.
• Lead defined workstreams within major programmes, including Outpatient Optimisation and ABCAS.
• Use quantitative and qualitative data to understand performance, identify opportunities and support evidence-based decision making.
• Apply improvement and programme management approaches from initial diagnosis and planning through to implementation and benefits realisation.
• Build strong relationships with senior clinicians, managers and other stakeholders, using effective facilitation, communication and influencing skills to support change.
• Identify opportunities to improve quality, safety, patient access and experience, productivity and financial sustainability.
• Ensure programmes are well managed, with clear plans, risks, actions, governance and benefits tracking.
• Support and coach colleagues in the practical application of improvement tools and techniques.

• We value people
• We are one team
• We care

Essential

• Experience of leading change in an organisation, including the application of improvement methods to deliver tangible benefits to quality and productivity.
• Working with people at all levels, including senior management and the wider system to influence and lead change.
• Experience of running programmes, projects, and services.
• Evidence of measuring impact of your programme/s and project/s.
• Operational management in a complex environment.
• Experience of managing and influencing conflicting and competing priorities.
• Managing multiple projects/programmes at the same time.

Desirable

• Experience of working in healthcare or similar.
• Clinical experience.
• Private sector / commercial experience.
• Experience of producing and developing project documentation and presenting on a tight timeline.
• Experience of using project management methodologies and Service Improvement tools.

Essential

• Ability to successfully manage complex change programmes through to delivery of benefits.
• Systems and process thinking.
• Interpersonal / build trust: Able to build trusting relationships with staff, colleagues, and stakeholders.
• Excellent communication, listening, negotiating, and influencing skills.
• Able to present information and communicate to both clinical and non-clinical / technical and non-technical users.
• Flexible leadership style.
• Commercial awareness and the skill to identify and develop potential service improvement opportunities.
• Ability to collect, manipulate and analyse complex data to identify trends and opportunities, and communicate these back to stakeholders.
• Able to work on own initiative within a clear framework of accountability.
• Effective people management.
• Confident using key IT packages, including Word, Excel, and PowerPoint.

Essential

• Excellent understanding of the principles of service and continuous improvement tools and techniques.
• Evidence of effective staff and patient engagement in service improvement/development.
• Understanding of Information Governance and Confidentiality

Desirable

• Programme Management

Essential

• Master's level or equivalent experience.

Desirable

• Formal training in improvement methods/approaches.
• Formal programme/project management qualification.
• Qualified facilitator in team development tools.