Senior Receptionist/care Navigator

a.

To

oversee the operational running of the reception and team

b. Ensure

that the team complies to the opening and closing procedures in the practice

according to practice policy

c.

Ensure

mandatory blue stream /external training

for the team is up to date and recorded on training spreadsheet

d.

Complete

staff rotas on a weekly basis ensuring the reception team is adequately staffed

at all times.

e.

Respond

and solve to IT problems within the team

f.

Monitor

tasks ensuring completion of all daily tasks

g.

In

the absence of the Practice Manager to direct major complaints towards the Leadership

Team and oversee and respond to minor complaints

h.

Produce

SEA and record appropriately on GP teamnet

Alert Practice Manager or Leadership Team to any

problems that could affect the safety of the Practice

a.

Direct

any staff concerns (either about or from) toward the Practice Manager or Office

Supervisor

b.

Compete

any relevant training required and keep up to date with policies and

procedures.

c.

Update

Reception procedures with approved content from Practice Manager

General

reception duties

Ensure

an effective and efficient reception service is provided to patients and any

other visitors to the practice.

Deal

with all general queries, explain procedures and make new and follow up

appointments

Scanning

of patient related documentation and attaching scanned documents to patients

healthcare records.

Accept

test samples from patients and deal with accordingly

Support

all clinical staff with general administrative tasks as requested

Explain

practice arrangements and formal requirements to new patients and those seeking

temporary cover and ensure administrative procedures are completed.

Receiving and make

telephone calls as required. Divert

calls and take messages, ensuring accuracy of detail and prompt appropriate

delivery, including;

Relay

of GP advice and test results to patients

Liaison

with external organisations as required

Input

data into the patients healthcare records as necessary

Maintain

a clean and tidy working area at all times

Maintain

adequate stationery stocks within the reception office and consulting rooms

Patient notes and

correspondence

Retrieve

and re-file records as required

ensure

correspondence, report, results etc are filed or scanned promptly and in the

correct file

Use

e-mail and onward correspondence as required and record and action all incoming

faxes

Process

requests for information I.E SAR and patient online access under the guidance

of the team leader

Premises

Complete

opening procedures at the start of the day when first to arrive and make all

necessary preparations to receive patients

Complete

closing procedures at the end of the day ensuring all confidential information

is stored away securely and internal lights are off

a.

Partake

in audit as directed by the audit lead

b.

Support

administrative and prescribing staff, providing cover during staff absences

c.

To

support QOF administration team with contacting and inviting relevant patients

to the surgery for reviews and procedures

Darwen Healthlink is a forward thinking, proactive training

practice situated within the West Pennine Moors. We are seeking to employ a highly experience motivated

Senior Receptionist/Care Navigator, who has ambition,

innovative ideas and would like to become a part of our dedicated team of

administration staff.

We are a member practice of the Blackburn with Darwen LPC

Federation & part of Darwen PCN.

Darwen Healthlink is a high QOF achiever and we use Emis Web

Clinical System, Lexacom, Remote Access and Iplato. Our patient list size is

currently around 15500, patients and we are located in a modern multipurpose Health

Centre with a variety of Community based healthcare providers within the

building such as Treatment Rooms, Dental, Podiatry, MSK, Audiology and have an

onsite Community Pharmacy. The Health Centre is located just off Junction 4 of

the M65 providing easy access to the Motorway networks

Our practice team consists of 4 GP Partners, 2 Salaried

GPs, 1 Advanced Nurse Practitioners, 2 Clinical Pharmacist, 1 Pharmacy

Technician, 1 Mental Health Practitioner, 6 Practice Nurses, 1 Healthcare

Assistant, 2 Phlebotomists and 1 Practice Manager, who

are supported by an effective and professional administrative team who have

been provided with training on workflow optimisation and care navigation.

Qualifications

Experience