Senior Receptionist

To deliver a positive experience to all

patients and service providers by the provision of an efficient, confidential

and professional service.

To provide reception and administrative

support to all members of the practice team. Liaising, supporting and

coordinating varied activities across all levels of the team.

Clinical Rotas

Working with Site Manager (SM) to create rotas and maintain

them; planning ahead (at least 4 weeks) for annual leave and study leave;

finding solutions for sickness and short notice absences. Bringing to

SMs attention if unable to find solutions

With SM liaise with GPs, ANPs, Nurses, and other clinicians to

ensure safe working at all times. (Minimum/Safe Working Policy)

Reception/Admin Rota

Create and maintain weekly rotas; planning ahead (at least 4

weeks) for annual/other leave; finding solutions for sickness and short notice

absences. Bringing to SMs attention if unable to find solutions.

Keep Operations Managers Reception/Admin Baseline rota of work

patterns and hours up to date.

Annual Leave Approval

Manager rights on HR System to approve annual leave requests

from Reception/Admin staff

Manager rights on HR Systemto approve annual leave requests

from GPs in the absence of the SM

Transitional

HR/Finance

Supervision of Reception/Admin team

Complete sickness reports for reception/admin team on HR System

Complete Return to Work Interviews and record on HR Systemfor

Reception/Admin staff

Identify Training needs of Reception/Admin staff and provide

mentoring where needed

Monitor/audit mandatory training on BlueStream Academy of

Reception/Admin staff

Assist SM with annual appraisals of Reception/Admin staff

Assist SM with Inductions and Probations for new Reception/Admin

staff

Assist SM with monthly payroll, checking overtime, sickness and

any additional hour/pay for the SM to sign off before sending to Finance

Governance and Compliance

Health & Safety monthly checks to ensure that fire alarm and

water checks etc., are being done; ensure actions from Hazard/Incident reports

are completed and forwarded to SM, ownership of maintenance reporting, ensuring

actions are completed

Information Governance checks on weekly and/or monthly basis to

ensure prescription governance is being adhered to including resolution,

logging and destruction of error prescriptions and reporting back to SM to

confirm completed; ensuring security of prescriptions at all times.

Ensuring confidentiality of patient information within the

reception team at all times

Communication/Team

Meetings

To act as the communication link for the reception/admin team

ensuring all staff are updated appropriately; including Alerts, Notice Board

Updates, PHE Promotions, changes to ways of working, templates etc.

Regular team meetings with reception/admin team; feeding back

issues and areas of concern to the SM and leading the team meeting in the

absence of the SM

Ensure standard agenda, notes and action plans are in place

Process Improvement

To be proactive in identifying opportunities for improvement,

working with the SM and Operations Manager to enable appropriate change

Escalations

Support the reception team with resolving complex queries or

patient concerns in a timely manner

Sending the initial response letter to all formal complaints

received and bring to SMs attention

Work with the SM to investigate all reception/administration

complaints, finding solutions to reach a satisfactory outcome

Work with the SM to investigate significant events involving

reception/admin and share learning outcomes with the team

Support reception team to identify occurrences of zero tolerance

behaviour and escalating this at an early stage

Cross Site Working

Enable cross site working for reception/admin staff with buddy

site

Work closely with Senior Receptionist at buddy site

Patient Services

Ensure good customer service from reception/admin team at all

times

Manage patient expectations by being clear and honest in what we

can do

Have an understand of QOF, UPO and Enhanced Services and support

SM with these activities when required

Support

To support the SM and Ops Manager as and when required

GPS Healthcare is a high-performing, single-practice Primary Care Network (PCN) operating across six sites in central and south Solihull. We provide care to nearly 40,000 patients and work collaboratively with partner PCNs, University Hospitals Birmingham (UHB), Solihull Council, Community Services, and the Integrated Care Board (ICB).

Our team is committed to providing outstanding patient care within a supportive, forward-thinking environment. Solihull offers excellent transport links, a semi-rural setting, proximity to Birmingham Airport and the NEC, and access to scenic Warwickshire countryside contributing to a high quality of life for both staff and residents.

We offer a comprehensive range of staff benefits including:

Competitive salary aligned with experience and qualifications

Flexible working options to support worklife balance

Membership of the NHS Pension Scheme

Car Lease Scheme (subject to eligibility)

A paid day off for your birthday

Access to our Employee Assistance Programme (EAP)

A friendly, supportive and professional working culture where development is encouraged

Join us at GPS Healthcare and be part of a team committed to improving patient experience, organisational safety and high-quality care.

Experience