Senior Patient Services Advisor
Lakeside Healthcare Group
STAMFORD, PE9 1YA
Salary
£25,909
Contract
Permanent
Hours
Not specified
Closing date
6 September 2026
6 days left
Job description
We are seeking an enthusiastic and experienced Senior Patient Services Advisor to provide operational supervision and support to our Patient Services ...
- Deliver
exceptional customer service and provide support to patients both face-to-face
and over the telephone.
- Act as the
first point of escalation for Patient Service Advisors and help resolve
day-to-day operational issues.
- Support
the management of patient concerns and complaints, resolving low-level issues
where appropriate.
- Monitor
telephone queues and waiting times, escalating capacity concerns promptly.
- Coach
mentor and support Patient Service Advisors in their daily duties.
- Assist
with the induction and training of new team members.
- Promote
best practice and identify learning and development needs within the team.
- Support
staff wellbeing and contribute to a positive and professional working
environment.
- Help
maintain reception standards, patient information displays, and navigation
guides.
- Support
clinical rota coordination and provide cover during periods of annual leave or
absence.
- Identify
opportunities to improve patient access, workflow efficiencies and service
delivery.
- Liaise
effectively with clinicians, colleagues, patients and external organisations
The Senior Patient Service Advisor will provide
day-to-day operational supervision and support to the Patient Services team,
ensuring the smooth running of reception and telephone services while
delivering an excellent patient experience.
Lakeside Healthcare is changing the face of primary care
provision in England. We are bold, ambitious and determined to thrive in
challenging times. As the largest true NHS partnership, we operate across
multiple sites within Northamptonshire, Lincolnshire and Cambridgeshire,
providing healthcare services to more than 170,000 patients. Joining our team
is an opportunity to help shape the future of primary care while making a
positive difference to our patients and communities.
About the
Practice/Department/Team
Lakeside Healthcare Group Stamford is a forward thinking,
progressive organisation offering primary care services to the people of
Stamford and surrounding villages. We are a large practice with a population of
over 28,000 patients. We are a great team and welcome the challenges that a
busy practice brings.
Experience
Essential
- Previous experience of working within an administrative role
- At least 1-year SystmOne (Medical Computer system) experience
- Experience of using MS Office suite including ability to manipulate and maintain Excel spreadsheets
Desirable
- Previous experience of working within a General Practice or similar environment
- Experience of Admin
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
25 August 2026
Last checked
27 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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