Senior Medical Receptionist

Overall responsibility: To

be responsible for the efficient management and direction of the administration

team, ensuring all administrative duties are performed effectively and to the

required standard, meeting the objectives of the practice.

To support the management team in promoting

quality and continuous improvement, confidentiality, collaborative working,

service delivery, learning and development, and to carry out other duties as

directed by the management team.

be responsible for undertaking a wide range of reception duties and the

provision of general support to the multidisciplinary team. Duties can include, but are not limited to,

greeting and directing patients, effective use of the appointment system,

booking appointments, the processing of information and assisting patients as

required.

To act as the central point of contact for patients, the

distribution of information, messages and enquiries for the clinical team,

liaising with multi-disciplinary team members and external agencies such as

secondary care and community service providers.

The post

Be able to provide leadership to the

reception and administration team

Have excellent service,; leadership and

communication skills

Work collaboratively with the whole surgery

to meet the needs of the patients

Duties of the job

The following are the core responsibilities of the Senior

Receptionist. There may be, on occasion,

a requirement to carry out other tasks. This will be dependent upon factors

Overseeing

the administration and support operations of the practice, ensuring staff

achieve their primary responsibilities

Compiling

administration staff rotas

Updating

the appointment book to reflect annual leave and other absences

Supporting

the management team in the compilation of practice reports and the practice

development plan

Developing,

implementing and embedding efficient office processes and procedures

With

the Practice Manager, supporting the coordination of the provision of temporary

administrative and reception staff, ensuring sufficient cover is provided for

periods of leave and other staff absences

initial guidance and advice to patients who wish to verbally complain

Maintaining and

monitor the practice appointment system

Processing personal,

telephone and e-requests for appointments

Answering incoming

phone calls, transferring calls or dealing with the callers request

appropriately

Signposting patients

to the correct service

Initiating contact

with and responding to, requests from patients, team members and external

agencies

documentation as required

Data entry of new and

temporary registrations and relevant patient information as required

Inputting data into

patients healthcare records as necessary

Direct requests for

information, i.e., SAR, insurance/solicitors letters and DVLA forms to the Medical

Manage all queries as

necessary in an efficient manner

Maintaining a clean,

tidy, effective working area at all times

Monitoring and

maintain the reception area and notice boards

Supporting all

clinical staff with general tasks as requested

Actioning incoming

emails and correspondence as necessary

Scan patient related

documentation and attach scanned documents to patients healthcare records

Complete opening and

closing procedures in accordance with the duty rota

Support in the

management of repeat prescriptions, ensuring they are processed accurately and

efficiently

Dealing with patient

complaints relating to front desk/reception services

Oversee and delegate

daily tasks

Completion of monthly

PPA return

induction and rotas for medical students and registrars

We are an innovative, team-orientated and well-organised teaching Practice who pride ourselves in ensuring that patients are equal partners in their care.

Qualifications

Essential: - Good standard of general education, including English and Maths.; - Evidence of ongoing learning and development.

Desirable: - Relevant administration, customer service or healthcare qualification.; - Leadership or supervisory training.

Experience