Senior Improvement Programme Manager (Outpatients)
Lewisham and Greenwich NHS Trust
London, SE13 6LHView on map(opens Google Maps in a new tab)
Salary
£66,582 to £77,368
Contract
Secondment
Hours
Not specified
Closing date
11 October 2026
13 days leftJob description
We have an exciting opportunity to play a pivotal role in improving outpatient services within our Improvement Delivery Team at LGT, supporting the de...
The postholder will lead and coordinate outpatient transformation projects, working closely with clinical, operational, and wider corporate teams to identify opportunities, and design practical, evidence-based, solutions that deliver measurable benefits for patients, staff and services. This may include:
- Supporting services to implement national GIRFT guidance and best practice
- Embedding clinical triage and supporting wider primary - secondary care interface to deliver patient centred care
- Addressing unwarranted variation in processes and outcomes to improve efficiency, productivity and utilisation of our resources
- Design and implementation of demand management initiatives
- Supporting wider OP preparedness for implementation of new EPR in April-27
More detail on our approach is available on our improvement hub: https://www.lewishamandgreenwich.nhs.uk/improvementhub
Provide corporate leadership and support to design and deliver a series of specific improvement and efficiency projects and programmes from start to end, ensuring they align with agreed organisational, system and national strategic priorities.
Deliver projects and programmes using analytical and issue-based problem solving, qualitative and quantitative analysis, and improvement / change management methodologies.
Ensure that clinical, professional and patient engagement is central to the delivery of all project activities.
Play a leadership role alongside other senior colleagues in the implementation of standardised improvement, project and change management methodologies across the trust which will deliver the key priorities outlined in the Trusts improvement and change strategy.
Ensure systems are in place to enable improvement information to be used effectively by the Trust Board and managers at all levels across the Trust.
Understand and interpret new strategic targets and policies both at a national and local level which are relevant to the Trust
Analyse key performance data relating to improvement, identifying areas of poor performance and agreeing an improvement plan with the relevant teams
Provide regular progress reports for improvement projects and programmes and ensure learning is disseminated and spread across the Trust to maximise benefit and promote sustainability of change.
Set up appropriate programme and workstream plans highlighting key deliverables, milestones, roles and responsibilities required.
Set up governance arrangements and track progress against milestones to ensure projects are delivered on time, to budget and scope.
Arrange workshops and meetings to solve problems and generate buy-in to solutions.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Qualifications and Training
Essential
- Masters degree or equivalent ability
- Formal education to first degree level or equivalent ability
- Project management qualification or equivalent ability
- Improvement qualification or equivalent ability
- Evidence of continuous professional development
Experience
Essential
- Significant management experience in healthcare or a transferable environment where change management skills have been required in the post
- Significant experience in project management delivery with evidence of autonomously leading and delivering large scale improvement projects and tangible benefits including financial benefits
- Significant experience of modelling complex data sets, including financial data sets, and providing clear and comprehensive outputs
- Significant staff management experience, including the setting of objectives, team and individual appraisal, recruitment and disciplinary issues
- Significant budget management experience, including reducing costs, monitoring and determining corrective action
- Evidence of report writing and presenting skills, to include business cases and formal presentations
- Developing and delivering strategic plans to include tangible delivery of benefits realisation plans, including financial
- Management of change and improvement and the use of tools and methodologies
- Familiarity with basic IT applications
Desirable: - Experience in financial management; - Experience of working in an operational role
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
25 September 2026
Last checked
28 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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