Patient Administrator

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
• Support the delivery of a high-quality healthcare service ensuring that all patients receive a high standard of service delivery
• Handle queries from patients/relatives confidentially and sensitively; refer clinical-related queries to appropriate staff
• Interact with patients and relatives in distress in a sensitive and empathetic manner
• Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
• Update patient details on PAS as appropriate, checking all demographic details on arrival or departure
• Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
• Ensure all procedures are followed re data capture for service specific outcomes.
• Ensure all paperwork is filed appropriately
• Arrange interpreter and transport services were indicated
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Provide cover across the POD as and when required
• Always provide an excellent standard of service to patients
• Photocopying, filing, faxing, and other general office duties

Essential

• Educated to GCSE level or equivalent experience
• English and Mathematics GCSE or equivalent
• Previous clerical experience including computer use.
• Experience of working within customer-driven service.
• PC skills
• Ability to work under supervision as part of a team
• Good organisational skills to plan and prioritise workload
• Willing to learn new systems
• Ability to communicate clearly and politely with a wide range of people including the public and work colleagues at all levels.
• Knowledge of filing systems.
• Able to file accurately and pay attention to detail.
• Excellent interpersonal skills. A cheerful and helpful manner when dealing with patients and other staff.
• Work well as part of a team.
• Show initiative and the ability to plan and deliver work to deadlines without close supervision.
• Able to solve problems and work in a logical methodical manner.
• Able to calm difficult situations.

Desirable

• Experience of Patient Administration System.
• Working in NHS or other health environment.
• Experience of working as a receptionist
• Familiarity with Trust's PAS and other electronic patient administration and documentation systems
• Evidence of interacting with a wide range of people