Senior Environmental Assistant

• To manage Housekeeping staff within the team, providing them with the information, direction, guidance and support necessary to enable them to undertake their responsibilities and duties
• To work with other Housekeeping Team Leaders to ensure adequate staffing cover and the effective day-to-day operation and co-ordination of the Housekeeping service. To cover for other Housekeeping Team Leaders when required.
• To plan rosters to ensure that daily staffing levels can meet predicted activity within the allocated budget
• To develop and maintain effective methods of staff communication and involvement within the team in support of Housekeeping and Directorate objectives, using methods that reflect the needs and working patterns of staff
• To recruit and select new Housekeeping staff to the team, following Trust policy and Trust and Directorate procedures. As requested, to support other Housekeeping Team Leaders in the recruitment and selection of their staff
• To co-ordinate the induction of new Housekeeping staff joining the team, in accordance with Trust policy and Trust and Directorate procedures
• To manage the performance and development of staff in the team, including undertaking the annual appraisal and development reviews of team members and ensuring that all team members have a current personal development plan
• To ensure that all members of the team maintain a high standard of conduct and personal dress/uniform. To ensure that team members always act in a courteous, professional, compassionate and caring manner
• To ensure that all team members are able to respond effectively to all medical and non-medical emergencies, in accordance with Directorate and Trust procedures, (including Major Incidents)
• To contribute to the development of Housekeeping service training and development plans. As required, to assist the Housekeeping Manager and the Quality Manager with the planning, implementation and delivery of statutory, Directorate and Housekeeping service training
• To ensure compliance within the team with existing Trust, Directorate and Housekeeping service policies, procedures and established safe working practices. To lead on the introduction of agreed new policies, procedures and working practices within the team
• To manage the delegated pay budget and, as appropriate, non-pay budgets, for the team, ensuring that resources are used efficiently and effectively to meet agreed staffing and budgetary targets.
• To support the development and maintenance of good working relationships with internal customers of the Housekeeping service, representing the department on working groups or at regular user meetings.
• To work with internal customers to resolve any problems and complaints that may arise in relation to the Housekeeping service provided by the team
• To contribute to the development of service improvement ideas and initiatives within the Housekeeping service by:
• Helping to identify how the Housekeeping service can better meet the needs of the Trust, internal customers and patients
• Contributing to the development, planning and introduction of service improvement ideas within the Housekeeping service and the Directorate

Essential

• Customer services experience

Desirable

• Have experience of one of the facilities disciplines or related areas

Essential

• Customer services experience