Senior Engagement Officer

• Use a range of engagement and communication tools to forward plan, deliver and support participation in meetings/events that enable stakeholders to progress key priorities.
• Have oversight of all team activities to provide prompts and outline drafts in relation to planning, delivery, follow up actions and note-taking, comms, resources, briefings, attendance and evaluation.
• Summarise information and identify trends in a timely manner, and work with the engagement manager and Assistant Director to identify insights and themes for potential product and policy development.
• Ensure that effective and timely communications are delivered to stakeholders and signposting to relevant resources.

• With support from the engagement manager, using a range of engagement and communication tools to forward plan, deliver and support participation in meetings/events that enable stakeholders to progress key priorities.
• With oversight from the engagement manager, providing a secretariat service to networks. Having oversight of all team activities to provide prompts and outline drafts in relation to planning, delivery, follow up actions and note-taking, comms, resources, briefings, attendance and evaluation. For in-person events this will include confirming, understanding and arranging appropriate venue, logistical and hospitality needs and providing technical support.
• Capturing, recording and collating relevant information and good practice from stakeholders. Summarising information and identifying trends in a timely manner, and working with the engagement manager and Assistant Director to identify insights and themes for potential product and policy development.
• Ensuring that effective and timely communications are delivered to stakeholders and signposting to relevant resources. Supporting colleagues engagement activities by doing desk research to produce suitably detailed and accurate briefings.
• Maintaining records of contacts and activities to ensure details are accurate and up to date to effectively analyse and report on the teams work. Provide the team with relevant data, produce reports and evaluate impact.
• Leading the assessment of evaluation and impact, including collating feedback and supporting the adaption of the work to meet the needs of the commissioner and stakeholders.
• Acting as an initial contact for engagement related queries, offering advice, ensuring queries are dealt with in an appropriate and professional manner.
• Respond directly to straightforward enquiries and provide first draft responses to more complex questions.

Essential

• 1.Experience of using a variety of communication and engagement tools, to develop and support engaging communications and events.
• 2.Experience of using organisation and project management skills to proactively coordinate a range of meeting secretariat and logistical tasks, with tight deadlines. Managing conflicting priorities, to ensure follow up actions are communicated and deadlines are met.
• 3.Experience of stakeholder engagement, session facilitation and delivering presentations.
• 4.Experience of producing written briefings, reports and webpage content.
• 5.Experience of evaluating activity.
• 6.A high level of proficiency working with a range of digital programmes to support engagement and evaluation activities.