Senior Customer Care Administrator
Northumbria Healthcare NHS Foundation Trust
Ashington, NE63 9UT
Salary
£25,760 to £27,476
Contract
Permanent
Hours
Not specified
Closing date
3 September 2026
3 days left
Job description
We are looking to recruit a friendly, motivated and professional senior customer care administrator to join our team. This position will be based at N...
- Answer telephone calls & respond to all enquiries directing the public as appropriate
- Provide broad range of tasks and general admin and secretarial support to practice staff
- Ensure timely appointments for patients attending the GP service, triaging according to urgency
- Process patient referrals
- Ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals
- Receive confidential information by telephone or face to face and input accurately into patient service systems
- Occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered into the clinical system
- Contribute to the delivery of a comprehensive primary care medicine management system
- Undertake activities at practice level which contribute to the efficient and effective delivery of medicines to patients
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To provide a high standard of customer care to patients, relatives & visitors
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To ensure that all patient documentation is coded & filed in a timely manner, and all relevant documentation is filed in the patient notes
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To ensure all inpatient records are updated on SystmOne
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Ongoing training and development with all computer systems within the department, ensuring that this information is disseminated to all members of staff who use the computer system
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To provide support & advice to new members of staff and existing staff on SystmOne
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To provide comprehensive administration service to practice staff include managing correspondence, taking minutes of meetings, secretarial duties and processing patient referrals
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To process and distribute incoming (and outgoing) mail
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To play an important patient facing role within NPC to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across pharmacy support services
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To provide time, capacity and expertise to support people in preparing information for the Pharmacy team to complete medication reviews
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To contribute to the audit cycles for QOF, CQC and Quality Improvement work
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To manage shared care agreements and support with the generation of income
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Carries out clerical duties required by the role
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 120,000 registered patients in Northumberland and North Tyneside.
Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.
Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.
Qualifications / Professional Registration
Essential
- GCSE Grade A-C in English Language and Mathematics or equivalent qualification and/or experience
- Vocational Level 3 in relevant subject or equivalent qualification and/or experience.
Desirable
- Primary Care or Pharmacy Experience.
Experience and knowledge
Essential
- Experience of working within a healthcare setting.
Desirable
- Audit experience.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
20 August 2026
Last checked
21 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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