Senior Administrator
Hertfordshire Community NHS Trust
St Albans, AL4 9XR
Salary
£28,392 to £31,157
Contract
Fixed-Term
Hours
Not specified
Closing date
3 September 2026
3 days left
Job description
An exciting opportunity has arisen for a Senior Administrator to join our ever evolving team providing Administrative support to PALMS where we have a...
The ideal candidate will
- Be a hardworking, well organised and adaptable individual
- Be able to evaluate and prioritise work, responding quickly to daily changes in work pattern
- Be able to work in a team environment and make valuable contributions
- Have an excellent telephone manner, communicating with professionals and families with tact and sensitivity
- Have excellent written and verbal communication skills
- Have excellent touch typing skills and be able to type from digitally dictated files
PALMS is a friendly, cohesive and proactive team who value feedback. We empower all team members to contribute to the continuous development of the service and welcome innovation and change.
We can offer you
- Regular appraisal, personal development planning and opportunities for continuing professional development.
- Regular line management and support including clinical supervision
- The chance to work with a number of different professionals
In addition to the basic salary, this post attracts a High Cost Area Supplement of up to 5% of basic salary
A full valid driving licence and access to a car insured to use for business purposes is essential (unless you have a disability as defined by the Equality Act 2010). Applicants to be aware that PALMS work within the ULEZ zone and any charges due to non-compliant vehicles can not be reimbursed by the Trust.
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.
The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.
PALMS works across Hertfordshire providing a specialist multi-disciplinary approach. PALMS is one of the Children and Young People's Mental Health Services (CYPMHS) which offers individually tailored support for CYP, aged 0-18 who have an intellectual disability and/or are autistic, helping families to manage behaviours of concern, toileting, feeding and sleeping concerns which have not benefitted from community interventions and/or to support mental health needs which cannot be met with reasonable adjustment by other CYPMH services.
Interventions include intervention workshops, intervention groups, individual therapy, parent as therapist sessions, and a family clinic. PALMS aims to keep CYP with their families thereby improving outcomes for all family members. PALMS predominantly applies narrative, systemic, positive behaviour, and bio-psycho social models adhering to the STOMP / STAMP and Transforming Care Agendas.
We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-workYou need to apply before the interview takes place.
Candidate requirements
Essential
- Demonstrate empathy, sensitivity and tact
- Organise office routines and develop associated policies to be shared across the service.
- Provide training and support to the team in using data entry system, word processing, telephone system if required
- Acquire full working knowledge of new and sometimes complex IT systems quickly and competently and to assist others in developing their own knowledge.
- Maintain a professional telephone manner at all times to make and receive telephone calls.
Skills
Essential
- Excellent verbal and written communication skills with the ability be able to present written information in a format that is clear, legible and correctly spelt.
- Fast and accurate typing skills
- To demonstrate initiative and analytical skills in dealing with enquiries from the team, parents/carers and other professionals and outside agencies
Desirable
- Copy typing and audio typing
Experience
Essential
- Experience of working in an office environment and knowledge of full range of secretarial procedures
- Significant secretarial experience with experience in health care setting
Qualifications
Essential
- GCSE English and Maths
- NVQ3 RSA3 or equivalent experience in similar role
Abilities
Essential
- Ability to work as part of a team and work together to cover and share the workload, maintaining good working relationships at all levels
- Adaptability/flexibility and ability to cope with unpredictable work patterns and change
- Maintain judgment under pressure and work within agreed deadlines
- Work independently and manage and prioritise own workload
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
28 August 2026
Last checked
31 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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