Repairs Co-ordinator

• Liaising via the telephone with patients,carersand care professionals for the delivery of repairs services, co-ordinating relevant paperwork.
• Completing works orders and associated notes toclose downcompleted jobs ina timelyfashion.
• Coordinating workload and jobs forFieldServiceEngineers.
• Maintaining and develop efficient goods inwards control, goods inwards approvals and other procedures, either in person or through agreed delegation.
• Liaise with service management to develop effective management information reporting systems for all aspects of stock control, stock movements, slow moving or obsolete stock identification and other reports tofacilitateoptimumstock usage within contractual requirements.
• Make full use of computerised stock control and other systems to update records andmaintainpatient details.
• Comply withservice requirements of theBCE Management Systems and Bristol NHS Foundation Trust policies and procedures.
• Undertake such other reasonable duties,appropriate tothe grade, as agreed between the post holder and manager from time to time.
• This job description will bereviewed periodically,in the light of experience and according to changing service needs.

• Receive calls from patients,carers and care professionals through telephone and email for the repair of wheelchairs. This will require liaising with the callers to ascertain the fault and agreeing when we will call to repair and fix that problem.
• Completing works orders and associated paperwork to close downcompleted jobs ina timely fashion within the stated KPI's.
• Coordinating the workload forFieldServiceEngineers to ensure a full day is allocated to patient care .
• Maintain an efficient and prompt goods inwards control, including incoming inspection, goods inwards approvals and other procedures, either in person or through agreed delegation.
• Order additional stock as required by the site.
• Liaise with service management an effective management information reporting systems for stock control, stock movements, slow moving or obsolete stock identification and other reports tofacilitateoptimumstock usage within contractual requirements.
• Make full use of stock control and other systems to update records and maintainpatient details.
• Comply withservice requirements of theBCE Management Systems and Bristol NHS Foundation Trust policies and procedures.
• Undertake other reasonable duties,appropriate to the grade.

• Better outcomes for ourPatients
• More opportunities for our People
• Fairer more consistent care for ourPopulation
• Best Value for Public Purse

• Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
• We will meet rising demand by maximising the use of our available resources.
• More care will be delivered nearer to patients, in their homes or the community.
• Digital technologies will have transformed the way we work and the way we deliver care.
• Our people will feel engaged, energised and empowered by their work.
• We will be known as a place where people enjoy working, training and building a career.
• Our volume of globally renowned research and innovation will have grown significantly.
• We will contribute to system financial balance

Essential

• GCSE English and Maths or equivalent

Essential

• Ability to work unsupervised and on own initiative. Self motivated.
• Good geographical knowledge of Gloucestershire, Bristol and surrounding areas.
• Reliable and punctual

Desirable

• An understanding of confidentiality

Essential

• Organisational skills including meticulous attention to detail, managing and prioritising own workload and working to tight deadlines
• IT Literate
• Ability to manage phone calls professionally with patients and carers who may be challenging.
• Excellent communication and interpersonal skills, confident and articulate telephone manner.

Essential

• Experience of working within a team and able to work with people at all levels
• Previous experience in an administrative role

Desirable

• Experience working within a pressurised environment