Receptionist/Front of House

To provide a professional,

welcoming and efficient front of house reception and administrative service at

Hilltop Medical Practice. As the first point of contact for patients, the

post holder will play a key role in managing patient enquiries, coordinating

access to appointments, and ensuring the smooth day to day operation of the

practice.

The role requires the ability to

work calmly in a busy environment, communicate effectively with a wide range of

patients, handle complaints and difficult situations appropriately, and

maintain high standards of confidentiality and professionalism at all times.

Hilltop Medical Practice is a well-established, friendly, and welcoming GP practice serving a diverse and growing community in Brent. We pride ourselves on providing high-quality, compassionate healthcare while maintaining a strong focus on accessibility, inclusion, and patient experience. Practice has recently been rated as 'Good' by CQC.

Our multidisciplinary team includes experienced GPs, nurses, pharmacists, social prescribers, care coordinators, and dedicated administrative staff who work collaboratively to support patients and one another. We have created a positive working environment where teamwork, mutual respect, and open communication are highly valued.

We are committed to the professional development and wellbeing of our staff and encourage continuous learning, innovation, and service improvement. Team members benefit from flexible working arrangements, supportive leadership, modern clinical systems, and opportunities to develop clinical or non-clinical interests.

At Hilltop Medical Practice, we recognise that our people are our greatest asset. We strive to create a workplace where individuals feel valued, supported, and empowered to provide the very best care to the communities we serve.

Skills & Knowledge

Experience

Attributes