Receptionist/Care Navigator

• Main duties to include dealing with

• To be able to process appointment

• To provide a professional and comprehensive information support service to the practice team.
• The post holder will be expected to undertake a range of clerical task, including the use of a PC for data inputting and operation of the EMIS Web system.
• To provide a point of reception contact for patients and act as a focal point of communication between patients doctors and other members of the clinical and administrative staff.

Essential

• Experience of dealing with the public.
• Good written and oral skills.
• Excellent telephone skills.
• Good IT Skills.
• Excellent communications skills.
• Ability to work under pressure.
• Initiative and common sense.
• Self-Motivator.
• An understanding, acceptance and adherence to the need for strict confidentiality.

Desirable

• Previous work experience in General Practice with a knowledge of Emis Web.
• Previous work experience involving dealing with the public or customer care in a reception environment.
• A demonstrable commitment to professional development.
• Experience of routine administration tasks i.e. filing, record-keeping.

Essential

• IT Skills (including knowledge of Microsoft products).
• Ability to work as part of an integrated multi-skilled team.
• Able to work in a changing environment.
• Enthusiasm for the job.
• Interest in the work of medical receptionist.
• Flexibility of working hours.
• Tidy appearance.
• Personable.
• Honest.