GP Receptionist

You will be responsible for the general reception duties within the

Practice and work with our established processes, policies, and procedures to

provide a comprehensive high-quality service and deal efficiently and

courteously with patient enquiries.

You will receive, assist, and direct patients in accessing the

appropriate service or healthcare professional in a courteous, efficient, and

effective way.

You will provide general assistance to the practice team and project a

positive and friendly image to patients and other visitors, either in person or

via the telephone.

You will have excellent communication skills, a compassionate and

friendly nature who can operate in a busy environment with a range of people

and professions, as you will be working with our clinical and administration

teams.

This role is ideal for someone who is highly organised and an effective

communicator who can provide a professional and warm welcome to our patients,

ensuring every contact is of the highest quality.

knowledge of all practice procedures

for surgeries and updating as necessary

mail

including filing to patient records

information in accordance with practice procedures

as required, including word/data processing, filing, photocopying, and

scanning

overtime when required, including some weekends.

or external training courses as may be considered appropriate for your

role.

are unable to do so because of absence.

consulting with members of practice team

reception position as necessary

appointments, telephone consultations and ensuring callers are directed to

the appropriate healthcare professional

requests from patients, other team member and associated healthcare

agencies and providers

at the practice

beginning of each day and switched over to night service and that the

answer phone operational at the end of each day.

ensuring sufficient information is recorded to retrieve medical record.

any problems or variations required.

Deal with home

visit requests, carefully noting all details

Arrange transport

to hospital appointments for housebound patients

MEDICAL RECORDS MANAGEMENT

records as required, following records management processes.

reports, results, etc., are filed in correct record.

required

consulting session.

session and left tidy and secure.

The Mount View Practice is a forward thinking, patient focused, professional and friendly team looking after approximately 12,000 patients in Fleetwood.

We consist of 5 GP Partners and a Salaried GP, a Practice Paramedic, Acute & Therapy Mental Health Team, Advanced Nurse Practitioners, Pharmacist & Tech, Practice Nurses and Healthcare Assistants and a dedicated team of administrative professionals.

We are part of Fleetwood Primary Care Network and supported by an MDT ARRs Team.

Qualifications

Desirable: - Previous experience in General Practice desirable but not essential