Receptionist/Administrator

• Welcome and assist members of the public, service users, carers/relatives, and staff in a professional and empathetic manner.
• Communicate clearly and sensitively, particularly when dealing with individuals who may be distressed or upset.
• Maintain the efficient operation of the reception area, ensuring all visitors and calls are managed promptly and appropriately.
• Provide general administrative support to the wider team as required, including filing, scanning, archiving, uploading documents, printing, auditing, and other administrative tasks to support the overall function of the team.
• Uphold the highest standards of confidentiality, data protection, and security at all times to safeguard both patient and staff information and their safety.
• Ensure accuracy and attention to detail in all administrative processes and record-keeping.
• Contribute to a positive and supportive working environment, demonstrating professionalism, flexibility, and teamwork in all interactions.
• Ensure the reception area and adjoining rooms are kept clean, tidy, and well-presented, reporting any maintenance issues as appropriate.

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to handle sensitive situations with empathy and discretion.
• High level of attention to detail and accuracy.
• Ability to prioritise workload and manage time effectively in a busy environment.
• Commitment to delivering outstanding customer service and maintaining confidentiality.

• A relevant NVQ Level 2/3 qualification / RSA 3 or equivalent
• Experience in a Administration role or relevant administration experience
• Experience using Microsoft Office including Outlook, Word and Excel
• Experience of working within a physical or mental health care setting although not essential.
• Are familiar with the use of Carenotes

• Have experience of working within NHS

• Access to a host of discount schemes including Blue Light Card!
• Generous holiday entitlement (starting at 27 days + 8 bank holidays)
• Excellent NHS Pension
• Discounted gym memberships
• A position within a trust rated as 'Outstanding' for caring and 'Good' overall by the CQC
• Access to full psychological support via our internal wellbeing team

Essential

• NVQ2 or equivalent / good standard of secondary of secondary education; GCSE at Grade C or above

Essential

• Previous experience of working in an administrative environment using computerised data systems
• Understanding of Data Protection Act
• Experience of working in a customer service environment