Receptionist/Administrator

The role of Receptionist/Administrator at Operose Health in Ilford is a permanent position with a salary of £25,838.00. The key responsibilities include responding to patient queries, managing appointment requests, signposting patients to services, maintaining patient records, as well as emailing, scanning, and coding clinical correspondence. It also includes processing prescriptions requests and utilizing various information systems for efficient workflows. Ideal candidates will have experience in reception or customer care, excellent communication skills, basic PC skills including Word and Excel, and the ability to work within processes and maintain data security. Previous NHS experience is welcomed but not essential.

Job title: Receptionist

Location: The Loxford Practice

Salary: £25,838.00

Hours: 28 hours per week

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

Ideal Candidate: What we look for in new colleagues:

Package Description: How well support you

Operose Health is a company committed to delivering local primary care services at scale, with the mission to improve access, outcomes, and patient experience. Operose Health values include CARE - Caring, Ambitious, Resourceful, and Excellence. It emphasizes listening and supporting people for a healthier future, being determined and passionate about transforming the patient experience, being creative and eager to learn to improve services, and striving to do and be the best for patients, employees, and NHS partners. The company offers 27 days of annual leave plus bank holidays pro rata, access to learning management systems, car and cycle to work schemes, travel season ticket loans, discount cards, and employee wellbeing services.

Qualifications