Receptionist/Admin

• Experience in a customer care facing environment that you can evidence within your application
• Excellent communication skills and be able to demonstrate an attention to detail
• Our reception area is busy so a can-do attitude along with the ability to prioritise and work under pressure are essential.
• The ability to be flexible and work between 7.30am and 6.30pm over 5 days when covering for colleagues or in times of high demand within the services
• Be reliable, professional and adaptable to excel in an ever-changing environment
• Have a high degree of empathy, diplomacy and integrity and be able to demonstrate sensitivity and an awareness of patients needs
• Due to the NHS commitment to moving to full electronic communications you must have excellent keyboard and computer skills, with a working knowledge of basic MS office programs such as Word / Excel and be comfortable communicating via email
• Experience of using Emis and Docman systems

• Welcome and assist patients at the main reception, directing them appropriately to departments or clinical staff.
• Respond to and support online patient enquiries in a timely and professional manner.
• Manage prescription requests, maintaining accurate alphabetical filing and ensuring pharmacy collection drivers follow practice protocols.
• Accurately record and update patient demographic information on the Bloomfield Medical computer system, including address changes.
• Support the smooth day-to-day running of the service through effective organisation and teamwork.
• Book patient appointments as required, using the practice appointment system.
• Carry out general errand duties as needed.
• Provide assistance and support to patients and visitors within Bloomfield Medical Centre.
• Perform routine clerical and administrative duties, including answering telephone calls, taking messages, filing, photocopying, and responding to general enquiries.
• Work collaboratively with colleagues to help manage and de-escalate challenging or potentially aggressive situations.
• Report any incidents or concerns (such as accidents, verbal aggression, or damage to property) to the Practice Manager in line with practice procedures.
• Notify the Team Leader of any sickness or absence in accordance with policy.
• Maintain a clean, tidy, and welcoming waiting room environment.

Essential

• Good standard of education or experience

Desirable

• NVQ Level Customer Services

Essential

• Office/Clerical experience

Desirable

• Experience of working in a health care environment
• Knowledge of Coding
• Knowledge of Summarising
• Knowledge of Telephony
• Knowledge of Microsoft software

Essential

• Ability to work as a team member
• Computer literate
• Able to exercise initiative in handling matters of minor importance not clearly defined within the scope of the job description
• Organisation and prioritising skills
• Good communication skills both written and oral
• Good Interpersonal skills

Essential

• Enthusiastic and committed
• Ability to diffuse difficult situations and deal with difficult members of the public
• Positive and confident
• Willing to participate in ongoing training