Receptionist/Admin Assistant

• The post holder plays a frontline role within the Lodge Road site and as such, a high standard of personal and professional skills are required.
• Communicate tactfully and professionally with patients parents/carers, staff and the general public about appointments and deal with enquiries where there may be barriers to understanding.
• Receive and welcome members of the public, patients and visitors in a courteous and professional manner and to direct them to their destination within the building as required and notify the staff that they are seeing.
• Administration support as required.

• The post holder plays a frontline role within the Lodge Road site and as such, a high standard of personal and professional skills are required.
• Communicate tactfully and professionally with patients parents/carers, staff and the general public about appointments and deal with enquiries where there may be barriers to understanding.
• Receive and welcome members of the public, patients and visitors in a courteous and professional manner and to direct them to their destination within the building as required and notify the staff that they are seeing.
• To receive, direct and re-direct incoming calls to the appropriate person or department.
• Provide advice information to patients parents/carers, general public and staff.
• Use of patient administration system.
• To report any building defects to our Estates Department via the Estates on line system.
• To undertake duties such as scanning, photocopying, laminating and sending emails.
• To undertake general filing and discharge files in a timely and accurate manner and departmental archiving.
• To ensure the reception area is presentable and tidy at all times and complies with Health and Safety requirements.
• To ensure all literature and posters within reception area are up to date.
• To be aware of the Trusts fire evacuation policy and take appropriate action in the event of alarm activations.
• To receive and sign for deliveries. This will ensure checking that delivery/goods received notes are consistent with the goods being delivered.
• Maintain stock control, order stationery and supplies as necessary on a monthly basis.
• Process post, scan, distribute and save as appropriate and ensure ensuring outgoing post is processed in a timely manner.
• To provide administration duties at Band 2 level as required by the Manager.

Essential

• Qualification

Desirable

• Experience