Receptionist

Our Receptionists deals with our day-to-day patient contact, handling incoming calls requesting appointments and enquiries, and welcoming patients into the Surgery. Receptionists also do much more, supporting the GPs and Nurses with keeping patients informed about their health. We are looking for enthusiastic, professional, clearly spoken receptionists who preferably have experience of working within a busy GP surgery using EMIS WEB Clinical System.

Full training and support would be offered to the successful applicant.

Duties and responsibilities

The duties and responsibilities to be undertaken

by members of the practice administration team may include any or all of the

items in the following list. Duties may

be varied from time to time under the direction of the senior

receptionist/practice manager, dependent on current and evolving practice

Workload and staffing levels

appointments system

appointments, visits and telephone consultations, and ensuring callers are

directed to the appropriate healthcare professional

outgoing) mail

with practice guidelines

collation; processing and recording information in accordance with practice

procedures

requests from patients, other team member and associated healthcare

agencies and providers

as required

staff as required from time to time, including word/data processing,

filing, photocopying and scanning

supplies

leaflet dispensers tidy and free from obstructions and clutter

The Royal Docks Medical Practice is a Teaching & training Practice for medical students based at Barts Health. We often have a trainee registrar doctor/FY2 doctor completing their General Practice training.

We are situated in Beckton E6 Royal Docks area which is close to Cyprus DLR.

The Royal Docks Medical Practice serves a population of just over 12340 patients from diverse backgrounds. We are a forward thinking and progressive practice, constantly working to improve standards, the patient journey and clinical outcomes. Our clinical workforce consists of GP Partner, Salaried GPs, GP Registrars, Practice Nurses, clinical pharmacists, physiotherapists and a Social Prescriber. This clinical team is supported by a managerial, admin and reception team.

You are advised to apply as soon as possible. Please note that this vacancy may close before the advertised closing date if sufficient suitable applications are received. If you have not heard from us within 4 weeks of the closing date, you should assume you have not been shortlisted but we would like to thank you for your interest in the Royal Docks Medical Practice.

Qualifications

Experience

Skills