Receptionist
PartnersHealth
Nottingham, NG2 7PXView on map(opens Google Maps in a new tab)
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
26 October 2026
24 days leftJob description
West Bridgford Medical Centre is a busy and friendly GP practice providing high-quality care to our patients. We are seeking a motivated and reliable ...
To ensure
the reception and administrative functions of the practice run smoothly,
providing a high level of service to patients, doctors, nurses, and the wider
practice team.
The post
holder will be responsible for answering telephone calls, booking appointments,
registering new and temporary patients, dealing with prescription requests and
queries, giving out results in line with practice protocols, arranging
ambulance transport and home visits, greeting and directing patients, handing
out prescriptions, collecting payments for non-NHS services, managing general
enquiries and complaints, filing and retrieving patient records, inputting and
extracting information from the practice computer system, supporting admin
tasks such as recalls and cytology, maintaining confidentiality and security,
observing health and safety procedures, keeping reception and waiting areas
tidy, and communicating effectively with patients and team members. Other
reasonable duties may be required.
Responsible for
N/A
Job Purpose
To ensure that the reception area of the Practice runs
smoothly, provides a high level of service to patients, doctors, nurses and
other members of the Practice team
1.
Making appointments
2.
Taking requests for prescriptions from housebound patients
3.
Giving out results
4.
Ambulance transport bookings for on the day service
5.
Home visit requests
6.
Deal with general enquiries and complaints
7.
Contacting other providers
8.
Register new patients and temporary residents, when required
9.
Greet and direct patients and visitors
10.
Making appointments
11.
Handing out prescriptions
12.
Ensure outstanding queries are explained and handed over to
next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Deal with general enquiries and complaints
Filing
16.
Filing and retrieving paperwork as requested (eg. Lloyd
George envelopes)
Prescriptions
17.
Dealing with requests for repeat prescriptions
18.
Raising prescriptions as per Practice protocols
19.
Dealing with queries relating to prescriptions
General
20.
Input and extract information from Practice computer system
21.
Observe health and safety guidelines at all times
22.
Observe Confidentiality policy and guidelines at all times
23.
We are
looking for someone with excellent communication and customer service skills,
good organisational ability, basic IT skills, and the ability to remain calm
under pressure while maintaining confidentiality. Experience in a GP practice
or healthcare setting and SystmOne experience are desirable.
Previous
Applicants need not apply.
Experience
Desirable
- Experience of working within the NHS Experience of working in General Practice Experience of working within GP Medical Reception Experience of working as a medical secretary
Behaviours
Essential
- Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality
Desirable
Desirable: - Knowledge of SystmOne Health & Safety
Qualifications
Essential: - Good standard of general education
Desirable: - GCSE Mathematics C or above GCSE English C or above
Skills
Essential
- Excellent communication skills (Written and Oral) IT skills Experience with Microsoft Office Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Ability to work under pressure Ability to work to strict guidelines
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
29 September 2026
Last checked
1 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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