Receptionist

To manage and maintain an efficient switchboard and reception

service in a professional, friendly and competent manner.

To provide an efficient administration and clerical service for

the reception area, and other departments when required.

To practise good customer care and

maintain patient confidentiality at all times

To ensure the highest levels of customer care at all times.

To ensure all phone calls are dealt with, in a prompt, efficient

and courteous manner.

To greet all visitors and ensure that all visitors follow the

procedure i.e. signing in, wearing a visitors badge, etc and waiting to be

announced to who they are visiting.

To communicate with the general public, relatives and patients,

sometimes dealing with difficult and stressful situations, whilst maintaining

tact and confidentiality, at all times.

To manage the smooth and efficient administration of the reception

area.

To ensure that all visitors to the wards or departments are

correctly challenged and that the visit is announced and agreed with the

relevant area before they leave reception.

To be responsible for allocating bleeps to appropriate staff and

ensuring bleeps are in working order.

To be responsible for booking patient transport as requested, as

outlined in the Transport Policy.

To assist the clinical staff in moving patient within the reception area

i.e. by wheelchair.

To assist with the collection of pharmacy/ blood sample/ specimen

as requested

To ensure all deliveries are signed for, and are promptly

collected from reception and to be alert of security measures at all times.

To be responsible for receiving all stores and good and

distributing to all department.

Maintain supplies of appropriate literature in the reception area.

To be responsible and accountable for the safe keeping of all keys

to units/departments held in reception out of hours.

To respond in event of emergency alarm such as fire alarm and

panic alarm and ensure is re-set.

To participate in the training and development of new bank

receptionists, ensuring that they follow guidelines laid down for the reception

In the event of failure of the telephone system for the hospital,

to be responsible to implement the necessary action plans to ensure that an

emergency service is provided, until the fault is rectified.

To be responsible for keeping the reception area to high standard.

To provide an efficient administration and clerical service for

the reception area.

To provide word processing and administration for other

departments (namely Fundraising and the Senior Management Team) as required

To assist in providing requested information when audits and

organisational surveys are taking place.

To receive and sort incoming mail and allocate to appropriate

departments

To receive and frank all outgoing post ready for post collection.

To be responsible for the franking machine and liaise with the

Post Office for any changes affecting postal rates.

To maintain all relevant directories and filing to enable easy

access to information in the reception area.

Maintain all receptions filing in such a way that it enables

documents to be filed and retrieved in a prompt and efficient manner.

To be responsible for the booking of the conference/meeting

rooms/boardrooms.

Ensure hospital premises are safe

by carrying out Site patrols, CCTV monitoring, alarm monitoring and car park

management.

Complete daily reports of accidents or incidents and ensure the

necessary action is taken.

Assist in preventing acts of violence, crime or disorder.

Mildmay Hospital is at the forefront of care and development of services in relation to

complex HIV related conditions and step-down care

for Homeless patients and Drug and Alcohol detox across London.

The Care Quality Commission rated us outstanding.

Rehabilitation is our passion with a focus on Neuro cognitive impairment. We

use a multidisciplinary (MDT) team approach to provide a range of holistic

services to our patients and clients.

Experience

Essential: - Experience within a customer service setting; - Call centre / Reception experience; - Experience within an NHS administrative environment

Skills and Abilities

Qualifications

Essential: - GCSE (or equivalent) or above in English language and Maths; - Knowledge of Microsoft packages; - Customer Service qualification/course completion

Desirable: - SIA License