Receptionist - Maternity & Obstetric
Norfolk and Norwich University Hospital
Noriwch, NR4 7UY
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
7 September 2026
7 days left
Job description
We are looking to recruit a pooled receptionist within the Maternity and Obstetrics department here at the Norfolk and Norwich Hospital. This is a per...
The post holder will provide a high-quality reception and support service within an inpatient and outpatient setting and as such, will need to be able to communicate well with patients and their relatives, the public and a wide range of multi-professional staff, internal and external to the Trust. To provide a support service to the technical staff, a versatile approach is essential and the ability to cope with a large number of different tasks simultaneously is a prerequisite of this post. If you are highly organised, methodical in your approach, enjoy patient contact and working within a team then we can offer you a varied and exciting role where you will play a big part in making a difference for our patients.
- To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
- To carry out receptionist duties, including prioritising and arrangingappointments and maintaining the various appointment systems, identifying testrequests and investigations, and co-ordinating the various clinics within thedepartment.
- To deal with patients and external and internal staff enquiries in person or viathe telephone, in a courteous and confidential manner and provide assistanceas required.
- To ensure patients safety and well-being in the waiting area prior to them beingcalled for their appointment and alerting appropriate staff to any cause forconcern.
- To keep a log of telephone requests for investigations in line with departmentpolicy, prioritising these and ensuring messages are conveyed to theappropriate technical staff.
- To ensure appointment lists are maintained and prepared in readiness forclinical work.
- To obtain and prepare notes in readiness for clinics, investigations or at therequest of staff within the department.
- To maintain a record of the transfer of notes to and from the department.
- To understand the 18 Week Pathway, input the correct RTT codes and validatethe patient pathway where appropriate.
- To liaise with Secretaries and other departments within the Trust as necessaryto ensure case notes, X-rays and referrals are available for every patientattending an outpatient clinic. Liaise with external stakeholders to obtainreferrals if necessary.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Qualifications
Essential
- Good general standard of literacy and numeracy
Experience
Essential
- Previous clerical work including data input
- Experience in NHS or customer service organisation
Skills
Essential
- Good communication and interpersonal skills
- Understanding of the need for confidentiality
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Flexible - able to multi-task and prioritise
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 August 2026
Last checked
26 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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