Receptionist

• Provide a professional and efficient reception service, ensuring the main reception desk is covered at all times.
• Answer and manage incoming telephone calls, dealing with patient enquiries in a courteous and confidential manner.
• Book, amend, and cancel patient appointments in line with practice procedures.
• Undertake a range of general administrative duties to support the smooth running of the practice.
• Scan and accurately code both electronic and paper clinical correspondence in accordance with practice protocols and agreed timescales.
• Enter coded information into the practice clinical system where appropriate.
• Oversee the distribution of clinical results in line with practice protocols.
• Ensure all data entry is completed accurately and complies with current guidelines and procedures.
• Sort and organise patient records and correspondence in chronological order in preparation for summarisation.
• File paper records promptly and accurately once summarisation has been completed.
• Liaise with clinical staff regarding any coding queries or issues to ensure accuracy and continuity of patient records.
• Maintain patient confidentiality and comply with all relevant policies, procedures, and data protection requirements.

• Provide a professional and efficient reception service, ensuring the main reception desk is covered at all times.
• Answer and manage incoming telephone calls, dealing with patient enquiries in a courteous and confidential manner.
• Book, amend, and cancel patient appointments in line with practice procedures.
• Undertake a range of general administrative duties to support the smooth running of the practice.
• Scan and accurately code both electronic and paper clinical correspondence in accordance with practice protocols and agreed timescales.
• Enter coded information into the practice clinical system where appropriate.
• Oversee the distribution of clinical results in line with practice protocols.
• Ensure all data entry is completed accurately and complies with current guidelines and procedures.
• Sort and organise patient records and correspondence in chronological order in preparation for summarisation.
• File paper records promptly and accurately once summarisation has been completed.
• Liaise with clinical staff regarding any coding queries or issues to ensure accuracy and continuity of patient records.
• Maintain patient confidentiality and comply with all relevant policies, procedures, and data protection requirements.

Essential

• Essential
• GCSE Mathematics C or above.
• GCSE English C or above.
• Have previous reception or administrative experience, preferably within a healthcare setting.
• Possess excellent communication and interpersonal skills.
• Be able to work effectively in a busy environment and manage completing priorities.
• Demonstrate strong organisational skills and attention to detail.
• Be competent in the use of IT systems and electronic record management.
• Work well both independently and as part of a team.
• Maintain a professional, friendly, and patient-focused approach at all times.

Desirable

• Experience of working with General Practice
• Have previous EMIS experience.
• Disclosure and Barring Service Check
• This post is subject to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.