Receptionist - Emergency Department
Norfolk and Norwich University Hospital
Norwich, NR4 7UY
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
3 September 2026
3 days left
Job description
Receptionist in Emergency Department Recruitment Event 19th September 2026 Emergency Department, sometimes called Accident & Emergency has it's own de...
You will provide an efficient, caring and quality reception and clerical service within the Emergency Department, working as part of a clerical team, to cover the department 24 hours a day, seven days a week.
Responsible for accurate maintenance of various records alongside other general administrative and clerical duties. This role involves a great deal of liaison with nursing and medical staff, other staff members across the Trust and a high degree of patient contact.
- To register patients using a computerised system (and manually when required).
- Aware of off duty planning and the need to meet service requirements, reporting absence from work promptly
- Able to recognise those patients who, although they walk in, may require prompt medical intervention and to inform a qualified Nurse appropriately
- Update the Patient Administration System (PAS) in line with the Trust's policies and procedures on real time data collection and confidentiality
- To arrange, where appropriate, follow-up outpatient appointments, including making referrals on PAS systems
- Provide excellent communication skills who is capable of providing the highest possible standard of patient care
- This role is shift work, 24/7 hours 7 days a week. 6:00-14:00 / 8:00-16:00 / 11:30-19:30 / 12:00-20:00 / 14:00-22:00 / 17:00-01:00 / 22:00-6:00*
- *Enhancements for unsocial hours, weekends, and bank holidays including Christmas**
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Qualifications
Essential
- Good general standard of literacy and numeracy
Experience
Essential
- Previous clerical work including data input
Desirable
- Some experience in NHS or customer service organisation
Skills
Essential
- Good communication and interpersonal skills
- IT skills - accurate data input
- Understanding of the need for confidentiality
Attitude, aptitude
Essential
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
17 August 2026
Last checked
19 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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