Receptionist

Provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service. Ensuring all patients are booked into appointments correctly and directing them appropriately on arrival. Provide administrative support around waiting list for Podiatry patients as advised by the Podiatry team e.g registering new patients, appointment cancellation, and re-arrangement Advise podiatry leads of capacity and demand on Support the monitoring, coordination of domiciliary lists Provide administrative support to Physiotherapy services around appointment registering new patients, appointment cancellation, appointment re-arrangement Escalate any urgent patient matters immediately to relevant clinical services. Monitor franking machine, downloading funds as required Monitor and maintain self-check-in screens, reporting any faults Manage and monitor the telephone answering service Receipt all incoming mail and organise distribution.

Answer patient queries and signpost to appropriate local services. Contact EMAS on the non pick-up of patients Report and escalate site maintenance issues. Support an efficient room booking service, ensuring rooms are not double booked Printing/Photocopying Maintain site emergency equipment as per Policy When on duty to act as a Fire Warden To provide cover for colleagues' absence at base and other sites within the area.

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.

Key values working The DCHS Way

Get the basics right

To act with compassion and respect

To make a difference

To value and develop team work

To value everyone's contribution

Education

Essential: - English & Math GCSE C or equivalent experience; - IT qualification and experience

Desirable: - Customer care qualification

Experience

Essential: - Microsoft packages Excel, Word, PowerPoint; - Understanding of confidentiality; - Previous customer service experience

Desirable: - Knowledge of System One

Skills and attributes

Aptitude and personal qualities

Essential: - Calm and professional; - Friendly and approachable; - Willing and eager to learn; - Ability to travel to other sites