Receptionist

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent

• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure

• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt

• Enter requests for home visits into the home visits book, ensuring careful recording of all relevant details and where necessary

• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, in line with

• Take action on clinicians requests for further information/patient contact information etc. (including computerised Practice

• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for

• Enter patient information on to the computer as required.
• Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of

Essential

• Experience of working in a public reception environment.
• Experience of Microsoft Office software.
• Experience of dealing with the public and/or patients.

Essential

• An understanding, acceptance and adherence to the need for strict
• confidentiality.
• Ability to use own judgment, resourcefulness and common sense.
• Ability to work without direct supervision and determine own
• workload priorities.
• Ability to work as part of an integrated multi-skilled team.
• Pleasant and articulate.
• Able to work under pressure.
• Able to work in a changing environment.
• Able to use own initiative.