Receptionist / Administrator

The ideal candidate will have experience working in a General Practice setting and be comfortable working on a rota to:

Depending on your skills, you may also support back-office functions such as document workflow, recalls, referrals, and prescription processing. Refresher training will be provided if needed.

Youll bring strong administrative and communication skills, along with a caring, solution-focused approach to patient needs. The ability to stay calm under pressure, use initiative to manage outstanding tasks, and support the team is essential. Flexibility to cover colleagues annual leave and sickness is highly desirable.

Collectively support with the teams day-to-day

workload and the associated functions, supporting mainly at the reception desk,

the back office and comms room.

Completing the delegated admin tasks including

contacting patients, arranging appointments and communications while

maintaining clear documentation within the patient record

The role includes shared responsibility

answering the telephones, booking appointments & answering queries, care

navigating and sign posting appropriately.

The role includes shared responsibility of

manning the reception desk, answering general queries, supporting with basic

prescription requests and receiving samples & information from patients.

There is the expectation that all staff will

sensitively attempt to resolve low level complaints with where appropriate,

diffusing situations and remaining professional during heated discussions.

There is the express expectation of

self-management regarding problem solving, workload, and time priorities.

Effective communication with both patients and

staff is essential, ensuring messages are communicated to relevant personnel in

a timely, accurate and efficient way.

Excellent customer service skills with the

ability to handle difficult situations professionally.

To be responsible for ordering patient transport

when required and maintaining a clear record in line with Practice policy.

Undertaking wide ranging administrative duties

including registering patients, photocopying, scanning, producing

prescriptions, sorting post, tag and marrying, filing, processing temporary

residents, managing reminders and recalls, etc.

Always

maintaining absolute confidentiality and being aware of all Information Governance

and Data Protection regulations

Join a passionate and dedicated team at Ossett Surgery, a

large, friendly practice at the heart of Ossett. We care for 22,000 patients

and are committed to delivering top-tier patient care through innovation and

collaboration with our patients, PCN, and external services. Our team consists

of 6 GP Partners, Salaried GPs, ANPs, Nurses, Nursing Associates, HCAs, and a

robust Managerial and Administrative staff. We pride ourselves on our

successful merger six years ago, and our team continues to work tirelessly to

provide the best care for our patients.

Qualifications

Essential: - GCSE Grade A-C in English & Maths, or equivalent qualification or experience

Desirable: - SystmOne experience; - NVQ Level 2 in Business Administration, Customer Services or related subject

Experience

Desirable: - Experience of General Practice or NHS setting; - Experience in the use of clinical systems, ideally System One