Receptionist Administrator

Provide exceptional service to our patients at the

reception desk, updating computer on patients arrival and dealing with a range

of routine queries including prescription requests. Problem-solve issues within

competency (with senior staff always available for support). Concentration is

required to deal with patients' requests and there is occasional exposure to

difficult/demanding situations.

Prepare consulting rooms replenishing stationery

and ensuring rooms are neat and tidy.

First point of contact for patients who telephone,

managing appointments, dealing with routine queries, giving results etc where

more senior staff are always available.

Retrieve, scan and file medical records as required

ensuring accuracy.

Daily allocating of pathology results to

appropriate GP and contacting patients as per protocol.

Preparing files for all new patients.

Updating practice systems with data gathered from a

variety of sources e.g hospital letters, through scanning, electronic links and

Cervical Screening Wales ensuring accuracy.

Processing routine requests for repeat

prescriptions with guidance from office manager as per protocol ensuring

accuracy.

Monitor registration links in accordance with

practice protocol.

Demonstrate duties to new staff.

Participate in the development of protocols through

contribution to staff meetings.

Summarising of clinical records under supervision

of office manager ensuring accuracy.

Accept responsibility for own development and

update PDP as appropriate.

Liaise with and support all members of the primary

care team.

Alert the Management Team to issues of quality and

risk.

Were a well-established GP practice with 7 partners and 7

salaried GPs, serving patients in Pontypridd and at our branches in Tonteg and

Ynysybwl. Supported by a skilled team of nurses, pharmacists, and

administrative staff, we pride ourselves on delivering exceptional care while

maintaining a healthy work-life balance for our team.

Experience

Essential: - Previous experience in a similar role, preferably in a healthcare setting, is ideal but not essentialtraining will be provided.

Key Skills

Essential: - Strong communication and organisational skills with a compassionate approach.; - Ability to work shifts (8:00 AM 4:00 PM and 10:30 AM 6:30 PM).

Qualifications

Essential: - GCSE-level education including English and Maths.

Desirable: - Qualified to NVQ level 2/3