Receptionist Administrator

• Knowledgeable in the use of the telephony system and Emis Clinical Web
• Booking appointments for patients in the responsible slots available
• Answering the telephone and ensuring care navigation protocols are followed to enable an appropriate appointment or referral
• Accepting requests for repeat prescriptions, checking prescription box for repeat prescription requests
• Advising and encouraging patients to register on the NHS app or to use the practice website to book appointments, order repeat prescriptions and for any other queries
• Sorting the manual post
• Monitoring correspondences on the practice email ensuring it is read filed in the proper folders for further actions and completion by nominated staff members.
• Photocopying insurance medicals and reports whenever necessary
• Request from Patients via Accurx are dealt with appropriately or tasked to the clinicians appropriately
• Sending messages to patients according to GDPR rules via Accurx and e-mails
• Participating in any audits
• Filing results, letters etc from emails and any other relevant documents into patients' notes
• Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the petty cash book
• - Recall of patients who needs to attend clinical management of patients in the QOF registers
• Recall of patients for child immunisations , screening procedures , flu and other immunisations
• Maintaining the safeguarding ,learning disability ,mental (SMI)register.
• Attending Multi Disciplinary meeting according to nominated roles.
• Participating in PPG meetings , Safeguarding and others

• Arranging staff weekend and bank holiday rota
• Responsibility for organising cover for holidays, sickness and compassionate leave
• Helping new reception staff and training of new reception staff

Essential

• Previous experience in a receptionist, administrative, or customer-facing role
• Experience of dealing with members of the public in a busy environment
• Experience handling confidential and sensitive information

Desirable

• Previous experience working in a GP practice or NHS environment
• Experience using clinical systems such as EMIS Web or SystmOne
• Experience with appointment systems, repeat prescriptions, and patient queries

Desirable

• Previous experience working in a GP practice or NHS environment
• Experience using clinical systems such as EMIS Web or SystmOne
• Experience with appointment systems, repeat prescriptions, and patient queries