Reception/Administrator

As first point of contact for patients and visitors. The receptionist managesthe front desk and greets all visitors to the surgery, answering any queries and enquiries and taking messages for the wider team. Answering the phones, scheduling appointments and monitoring the patient flow to the consulting and treatment rooms. They must demonstrate confidence, have a pleasant personality and possess good communication skills, creating a positive first impression.

Part time Admin clerk/Receptionist

To adhere to the practice repeat prescribing policy for all prescription requests.

Provide clerical/admin support to the practice nurse and other practice team members as required.

Advise GPs/nurses and patients as to referral pathways as appropriate.

Support any locums with logging on to EMIS and other practice systems, how to use the intercom and provision of the locum handbook.

Ensure we have adequate supplies of letterheads practice leaflets, appointment cards paper and envelopes as appropriate.

Assist the team with meeting practice targets. Patient alerts must be acted upon when booking appointments with the nurse.

Ensure all EMIS tasks Docman tasks and Accurix messages are actioned and completed daily as appropriate.

To check EMIS Mail inbox daily for any organisational changes issues.

Ensure all communications received to the practice by whichever means are responded to same day and completed if appropriate, sending any clinical correspondence or patient information to the workflow team.

Ensure your own nhs.net email account is checked daily and to action any requests.

To access e-LFH to complete mandatory training and to request protected time if unable to do so. To ensure you keep up to date with all new IT skills as required.

To attend all F2F mandatory training when required; BLS, Oliver McGowan and others as instructed by the training supervisor.

Respond to all requests for Access to Medical Records and reports, ensuring all legal requirements are adhered to. Ensure patients have paid up front for any forms or TWIMC letters.

To assist with filing all NEW patient medical records received weekly, and to locate the records for deceased and deducted patients to send to PCSE.

To contact GMSS IT department with any issues without delay, and as requested by any team member.

High Lane Medical Centre is situated in a semi-rural

area, 10 mins from Stockport and 30 mins from Manchester. We are a

forward-thinking training practice, supportive of continued education, personal

development and focused on providing high quality patient care to approx. c.7,500

patients. You will be joining an enthusiastic, well led and

innovative practice team comprising: a principal GP,

eight assistant part-time GPs, practice manager, six receptionists, 2

administrators, two secretaries, two practice nurses and a healthcare

assistant. We have 2 small residential

care homes and a large number above average of elderly patients.

Our local federation is Viaduct Care who provide us

with a pharmacy hub team, seasonal respiratory hub clinics, First Contact

Practitioner (physio), Well-being Coordinator, Mental Health practitioner, and

additional care coordinators. We host

other services, in house; minor surgery, Midwifery services, Ultrasound, Audiology,

joint injections, coil insertions and implants.

We were ranked No. 1 surgery in England in 2022.

Our last CQC rating was GOOD in 2020. We were recently ranked joint number 1

practice in Greater Manchester, and 12th In England. We are an

active member of our local Primary Care Network which includes practices from

Marple, Romiley and Hazel Grove.

Experience

Essential: - Computer/Keyboard skills; - Good communication skills; - Good organisation skills; - Confident and efficient handling of general public

Desirable: - Medical terminology; - Experience of practice systems, EMIS, DOCMAN, ACCURIX.; - Proficient with MS applications

Qualifications

Essential: - Educated to GCSE or equivalent

Desirable: - GCSE English.; - IT professional certifications

Motivation and Attitude

Desirable: - Residing locally, within 5 miles of surgery.; - Aware of GDPR and Data protection