Reception/Admin

Work with

colleagues to provide good customer care to all our patients;

Receive

callers both in person and by telephone and process requests for appointments,

visits and telephone consultations and ensuring callers are triaged to the

appropriate healthcare professional;

Taking

messages and passing on information to members of the clinical team;

Using the

surgery clinical systems to process patient data including the booking of

appointments, processing repeat prescription requests and the processing and

recording of associated patient information in accordance with practice procedures;

Scanning

of patient information, maintaining filing systems and retrieving paperwork as

required;

Conform

to practice policies, information governance and procedures;

Providing

clerical assistance to support the practice in its day to day business including

word/data processing and photocopying, processing and distributing incoming

(and outgoing) mail;

Initiating

contact with and responding to requests from patients, other team members and

associated healthcare agencies and providers;

Assist in

maintaining surgery security and health & safety requirements.

Any other

duties as directed.

The purpose of the role is to

Work within a team of

receptionists to provide an efficient reception service to patients;

Deal with patients in a courteous

and effective manner presenting a friendly image to patients and other

visitors, either in person or via the telephone;

Undertake a variety of

administrative duties to assist in the efficient running of reception services

including the provision clerical support to clinical staff and other members of

The practice team

Communicate effectively with

patients, staff and other healthcare professionals.

Duties and responsibilities

The duties and responsibilities

of the medical receptionist post are outlined below - duties may vary from time

to time to accommodate emerging and evolving issues affecting practice

Services

Work with

colleagues to provide good customer care to all our patients;

Receive

callers both in person and by telephone and process requests for appointments,

visits and telephone consultations and ensuring callers are triaged to the

appropriate healthcare professional;

Taking

messages and passing on information to members of the clinical team;

Using the

surgery clinical systems to process patient data including the booking of

appointments, processing repeat prescription requests and the processing and

recording of associated patient information in accordance with practice procedures;

Scanning

of patient information, maintaining filing systems and retrieving paperwork as

required;

Conform

to practice policies, information governance and procedures;

Providing

clerical assistance to support the practice in its day to day business including

word/data processing and photocopying, processing and distributing incoming

(and outgoing) mail;

Initiating

contact with and responding to requests from patients, other team members and

associated healthcare agencies and providers;

Assist in

maintaining surgery security and health & safety requirements.

Any other

duties as directed.

Confidentiality

In the

course of seeking treatment, patients entrust us with, or allow us to gather,

sensitive information in relation to their health and other matters. They do so

in confidence and have the right to expect that staff will respect their

privacy and act appropriately;

In the

performance of the duties outlined in this job description, the post-holder may

have access to confidential information relating to patients and their carers,

practice staff and other healthcare workers. They may also have access to information

relating to the practice as a business organisation. All such information from

any source is to be regarded as strictly confidential;

Information

relating to patients, carers, colleagues, other healthcare workers or the

business of the practice may only be divulged to authorised persons in

accordance with the practice policies and procedures relating to

confidentiality and the protection of personal and sensitive data.

Anlaby based practice

Very friendly, well established

practice. Practice area consists of Anlaby and surrounding areas.

Single handed GP, three sessional GPs, one ANP, Practice Nurse, five receptionists and one secretary

Person Specific

Qualifications