Reception Manager
The Barkantine Practice
London, E14 8JHView on map(opens Google Maps in a new tab)
Salary
£36,000 to £38,000
Contract
Permanent
Hours
Not specified
Closing date
9 October 2026
10 days leftJob description
We are looking for an ambitious, operationally strong and people-focused leader to join The Barkantine Practice as our Reception Manager. This is not ...
As Reception Manager, you will lead and develop our Patient Adviser team and take full operational responsibility for the smooth running of reception and patient-facing services.
Lead, motivate and performance-manage the reception team
Manage staffing rotas and ensure safe, efficient service delivery
Manage appointment systems and clinical session structure
Ensure workflow, correspondence and daily operational tasks are effectively coordinated
Act as the central communication link between patients, clinicians and administrative teams
Drive high standards of professionalism and patient experience
Monitor attendance, sickness and performance
Support recruitment, induction and staff development
Ensure compliance with practice protocols and policies
Identify and implement service improvements
Work closely with the Practice Manager and Deputy Practice Manager to support operational strategy
This is a visible leadership role requiring resilience, initiative and a hands-on approach. You will be expected to set standards, role model behaviours and contribute actively to continuous improvement.
Has a minimum of 3 years experience working within General Practice.
- Has strong supervisory or team leadership experience. Understands inner-city primary care challenges and demographics. Is confident managing rotas and operational workflows
- Who can work five days a week Monday to Friday at 8am start
The Role Make a Difference Where It Matters
As Reception Manager, you will lead and develop our Patient Adviser team and take full operational responsibility for the smooth running of reception and patient-facing services.
Lead, motivate and performance-manage the reception team
Manage staffing rotas and ensure safe, efficient service delivery
Manage appointment systems and clinical session structure
Ensure workflow, correspondence and daily operational tasks are effectively coordinated
Act as the central communication link between patients, clinicians and administrative teams
Drive high standards of professionalism and patient experience
Monitor attendance, sickness and performance
Support recruitment, induction and staff development
Ensure compliance with practice protocols and policies
Identify and implement service improvements
Work closely with the Practice Manager and Deputy Practice Manager to support operational strategy
This is a visible leadership role requiring resilience, initiative and a hands-on approach. You will be expected to set standards, role model behaviours and contribute actively to continuous improvement.
The Barkantine Practice is a large, progressive and rapidly developing NHS GP practice based near Canary Wharf in the London Borough of Tower Hamlets.
Care for approximately 27,700 patients
Deliver PCN Enhanced Access services for eight local GP practices
Host a Same Day Access Hub supporting NHS 111
Are actively implementing the Modern General Practice Access model
Have a strong culture of quality improvement and service transformation
We are committed to innovation, operational excellence, and supporting our staff to grow into future leaders within primary care.
Experience
Essential
- Minimum GCSE (AC) in English and Maths (or equivalent)
- Minimum 3 years experience within General Practice
- Experience supervising or managing staff
- Strong organisational and time management skills
- Excellent written and verbal communication skills
- Ability to work independently and under pressure
- Strong IT skills
- Commitment to equality, diversity and patient-centred care
- Understanding of health inequalities within inner-city populations
- Ability to triage/signpost appropriately
Desirable
- Evidence of ongoing professional development
- Experience supporting service redesign or operational improvements
- Experience contributing to recruitment and training
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
29 September 2026
Last checked
29 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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